Top Customer Success & Experience Jobs in Austin, TX

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

The role involves managing enterprise customer deployments of IoT solutions, enhancing their operational efficiency, and providing exceptional customer support throughout the lifecycle of the relationship.

Installation Specialists oversee customer installations, manage projects, ensure adherence to quality standards, troubleshoot issues, and collaborate with cross-functional teams for successful deployments.

Lead enterprise customer implementations of Samsaras IoT platform, manage deployment plans, run trainings, track adoption and account health, coordinate cross-functionally, mentor teams, and ensure customers realize value and renewals.

Lead and grow the Resident Consultant team to drive adoption, value realization, and renewals for enterprise Samsara customers. Define strategy, hire and develop consultants, manage executive stakeholder relationships, scale services, and collaborate cross-functionally to deliver measurable business outcomes.

Manage and scale the Resident Consultant team to drive adoption, value realization, and renewals for enterprise SaaS customers. Define long-term team strategy, hire and develop consultants, engage executive stakeholders, and partner cross-functionally to solve customer challenges and grow accounts. Represent customer success at executive levels and embed Samsara cultural principles.

Handle complex, multi-channel customer inquiries and escalations related to billing, renewals, cancellations, and Samsara products. Mentor teammates, analyze trends, lead cross-functional initiatives, and improve support processes to ensure high customer satisfaction.