Top Customer Success & Experience Jobs in Austin, TX

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

Manage deployments of Samsara's IoT platform for large enterprise customers, create launch plans and roadmaps, run trainings, track adoption and account health, mentor teams, and collaborate cross-functionally to ensure successful implementation and value realization.

Lead analytics and reporting for post-sales segments, reconcile data across Salesforce and financial/CS systems, design and enforce renewals and customer success processes, build adoption and retention reporting, and translate insights into recommendations for leadership to improve renewal rates and revenue retention.

Lead pre-sales and implementation services for enterprise customers: sell services value, scope and produce SOWs, forecast services ARR, manage transitions to Customer Success, govern implementations, and build services methodologies and collateral while maintaining executive customer relationships.

Lead enterprise customer implementations of Samsara's IoT platform, managing deployments, launch plans, training, and adoption tracking. Serve as primary customer contact, coordinate cross-functional teams, mentor peers, and ensure customers achieve time-to-value and ongoing product usage across fleets and industrial assets.

Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.

Lead enterprise implementations of Samsara's IoT platform, manage deployments, create launch plans, run trainings, drive product adoption, mentor teams, and coordinate cross-functionally to ensure customer success and time-to-value.

Lead enterprise implementations of Samsara's IoT platform, managing deployments, launch plans, training, adoption tracking, and account health. Own customer relationships, run demos and trainings, coordinate cross-functionally, mentor teams, and ensure customers achieve business value and successful long-term adoption.

Lead enterprise deployments of Samsara's IoT platform for large customers. Manage implementation roadmaps, track adoption and account health, run trainings, liaise with Sales/Support/Product/Engineering, mentor teammates, and ensure customers realize business value. Juggle multiple engagements, communicate with executives and end users, and drive successful rollouts across fleet and industrial use cases.