Top Customer Success & Experience Jobs in Austin, TX

Manage post-sales relationships for corporate events and group travel clients. Drive onboarding, platform adoption, renewals, retention, upselling, and cross-selling while building executive sponsorship and demonstrating event ROI. Collaborate with Sales, Product, Finance, Support, and Operations teams to improve client outcomes and revenue. Provide onsite support at customer events and manage strategic meetings programs.

Support commercial customers throughout the account lifecycle by resolving issues, communicating product solutions, driving adoption and retention, identifying upsell opportunities, and providing customer feedback to internal teams. Responsibilities include managing high-volume accounts, running KPI-based engagement programs, refining customer segmentation, and renewing, processing, and negotiating contracts.

Supports Account Managers and B2B travel and expense customers by resolving product configuration, integration, payment, policy, and platform issues. Communicates with program administrators, handles escalations, coordinates cross-functional solutions, drives adoption and retention, tracks customer KPIs, provides product feedback, and documents scalable processes.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.