Top Customer Success & Experience Jobs in Austin, TX

Lead the development of customer experience technology, managing a technical team to innovate and optimize contact center platforms, ensuring compliance and enhancing user experience.

Lead implementation and expansion of Navan Expense within commercial accounts by applying accounting and finance expertise, managing projects, training Account Management, driving adoption, and partnering cross-functionally to inform product development and increase revenue.

As an Account Management Associate, support travelers' needs, enhance customer experience, provide product feedback, and ensure account retention through effective communication and project management.

The Integrations Manager will guide customers in implementing Navan's integrations, troubleshoot issues, collaborate with internal teams, and improve documentation and training for better customer outcomes.

The SVP will lead and transform Navan's global customer service operations, focusing on strategy, technology deployment, and building high-performing teams to enhance customer satisfaction and operational excellence.

Support travelers' needs by providing exceptional travel assistance, managing bookings, and ensuring customer satisfaction through effective communication.

Lead cross-functional efforts to ensure client support meets or exceeds expectations. Manage escalations, align Sales/CS with Support, standardize reporting and metrics, recommend process improvements, and use data-driven insights to improve customer experience and meet SLAs.