Top Customer Success & Experience Jobs in Austin, TX

Provides post-sales technical account management for cybersecurity customers and partners. Responsibilities include resolving complex technical issues, coordinating escalations, onboarding and training customers, conducting technical business reviews, supporting product adoption, identifying expansion opportunities, advocating for customer needs, enabling technical sales, and collaborating with product and engineering teams. The role is remote, customer-facing, presentation-oriented, and requires approximately 25% travel.

Serves as the primary post-sales technical liaison for Huntress customers and partners. Provides escalated technical support, onboarding, training, product guidance, and customer advocacy while coordinating with product and engineering teams. Leads technical business reviews, identifies expansion opportunities, improves security adoption, and presents to customer audiences. Requires cybersecurity experience, strong communication skills, and 33% travel.

Lead and develop quota-carrying Account Managers responsible for post-sale expansion, renewals, partner engagement, and net revenue retention. Establish forecasting, pipeline inspection, deal strategy, and performance-management practices; hire and ramp team members; coach performance; and build strong relationships with MSP partners. Collaborate with Marketing, Partner, Revenue Operations, and Revenue Leadership teams to improve adoption, engagement, processes, and predictable recurring revenue growth.

Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.