Provide advanced front-line support to Waystar clients via phone, email, and chat; troubleshoot and escalate complex product, technical, and billing issues; conduct client training and onboarding; document interactions in CRM; collaborate with internal teams to share feedback and drive product and process improvements; develop knowledge base content and maintain confidentiality.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.