Owns post-sale relationships with strategically important enterprise customers, advising C-suite stakeholders on ServiceNow adoption, transformation, governance, retention, and expansion. Leads complex programs, mitigates risks, resolves escalations, identifies services opportunities, and develops executive-level value narratives. Partners with Sales, Delivery, and Customer Success teams to improve satisfaction, platform usage, renewals, and cross-sell opportunities while mentoring internal teams and guiding responsible AI adoption.

Own post-sales commercial performance, retention, expansion, adoption, and value realization across high-value US manufacturing accounts. Serve as a strategic advisor to CIOs and senior IT leaders, translate business priorities into ServiceNow roadmaps, lead complex transformations, drive AI consumption, manage customer health metrics, and coordinate Sales, Delivery, Product, and other cross-functional teams. Build executive relationships, communicate data-driven value narratives, mitigate renewal risk, and represent customer feedback in product planning.