Supports ServiceNow partners adopting Engage Central through solution consulting, product demonstrations, onboarding, training, adoption management, and first-line issue resolution. The role tracks partner success, troubleshoots and escalates technical issues, creates enablement and knowledge content, gathers product feedback, supports pilots and testing, and helps establish scalable support and go-to-market processes.

Oversee a portfolio of federal customers, drive adoption and business outcomes from ServiceNow products, provide prescriptive guidance, resolve escalations, and coordinate internal teams. The role includes developing success plays and use cases, improving customer technical health, mentoring junior staff, leading projects, and supporting recruiting.