Lead strategic enterprise customer success for Atlassian accounts, serving as a trusted advisor to executives and global teams. Develop success plans, conduct QBRs, drive product adoption and expansion, manage complex implementations, identify churn risks, and coordinate with sales, product, support, and marketing. Use customer insights and solution expertise across Jira, Confluence, and other Atlassian products to deliver measurable value realization.

Lead strategic, high-complexity post-sales engagements for Atlassian's Strategy Collection. Advise senior stakeholders on architecture, operating models, governance, and transformation programs; define reusable standards, maturity models, and field guidance; measure value realization; influence cross-functional teams and provide escalation-level customer guidance. Travel up to 20%.

Lead strategic post-sales engagements to help enterprise customers adopt Atlassian Strategy Collection (Jira Align, Focus, Talent, Rovo). Drive discovery, solution design, rollout planning, governance, value realization, playbook creation, cross-functional orchestration, product feedback, and executive alignment. Coach peers and scale repeatable adoption patterns. Travel up to 15%.