Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Provide frontline B2B SaaS product support through chat, email, and other channels. Troubleshoot product, configuration, and integration issues; investigate root causes; explain solutions to customers; document and escalate complex issues; collaborate with Product, Engineering, and Customer Success; maintain knowledge resources; and identify recurring issues to improve product usability and stability.