Own Lansweeper’s product knowledge repository and use AI to keep product information accurate. Create and maintain Academy courses, certifications, and videos that help customers and partners deploy and operate Lansweeper. Represent the customer by supporting complex deployments, maintaining product labs, developing workarounds, and providing product feedback. Collaborate with Product Managers, subject matter experts, enablement colleagues, and instructional design partners while developing AI workflows to improve knowledge quality and customer outcomes.

Own a high-volume B2B SaaS customer portfolio, driving retention, renewals, engagement, and expansion through segmented, data-driven lifecycle programs. Identify account risk, intervene in escalations and opportunities, enable an offshore support team, and improve playbooks, workflows, automation, and self-service capabilities. Collaborate cross-functionally with Product, Engineering, Marketing, Sales, and Operations to scale customer impact.