Top Customer Success & Experience Jobs in Austin, TX

Manage a book of Mid-Market customers to drive product adoption, renewals, and expansion. Build executive relationships, monitor usage, identify churn risk, provide product feedback, run business reviews and on-site engagements, and represent customer needs across sales, product, and engineering.

Manage and grow a book of Mid-Market SaaS customers by driving product adoption, renewing and expanding contracts, building executive relationships, forecasting risk, providing product feedback, and representing customer needs across sales, product, and engineering.

Lead and scale post-sale Customer Success for Enterprise and Mid-Market: own retention and expansion metrics, build playbooks and onboarding, manage CSM team, handle escalations, partner cross-functionally, establish health scoring and forecasting, and report to executives.

The Customer Support Representative will ensure customer satisfaction by troubleshooting issues, answering inquiries, and resolving concerns while providing a great customer experience.