Build and deploy production-grade AI agents, automations, and GTM workflows connecting Salesforce and other business systems. Own solutions from design and prototyping through testing, release, monitoring, and iteration. Develop integrations, troubleshoot data and permissions issues, implement governance and observability controls, and partner with Engineering, Data, IT, and Security. Measure business impact and document scalable operating procedures.

Build production-grade backend services and serverless APIs for contact center systems. Implement integrations, observability pipelines, AI-enabled workflows, migration tooling, and reusable platform patterns to improve routing, agent support, reliability, and operational visibility.