Provide operational and client-facing support for fintech clients by processing daily workflows, identifying and implementing process improvements, analyzing operational data and preparing reports, escalating critical issues, and collaborating across teams to resolve client and processing challenges while enhancing service delivery and client satisfaction.

Serve as the Operational Organization's primary liaison to Incident Management: triage and prioritize incidents, communicate real-time impact to stakeholders, contribute clearing and custody domain expertise to postmortems, drive corrective actions, document SOPs and workarounds, build knowledge-base articles, and coordinate cross-functional teams to ensure operational remediation and process improvements.

Investigate and document system behavior, write specifications and test plans, execute functional tests, analyze data and integrations (APIs), triage UAT/production issues, and support implementations and internal training within an Agile fintech environment.