Top Operations & Support Jobs in Austin, TX

Own technical support cases for Cloudflare’s Developer Platform, troubleshooting deployments, runtime errors, routing, storage, databases, APIs, logs, and telemetry. Reproduce issues in sandbox environments, guide customers through diagnostics, collaborate with Engineering on escalations, and improve scripts, runbooks, documentation, AI-assisted workflows, and support processes. The role requires clear customer communication, structured troubleshooting, cloud application experience, and familiarity with web infrastructure and developer tools.

Provide technical support to Cloudflare customers through chat, email, and phone. Troubleshoot Internet, networking, and application performance issues with senior engineers; manage support tickets; test releases; report bugs; update documentation and AI conversational workflows; and provide product feedback. The role requires expertise in Internet protocols, Linux command-line tools, web servers, scripting, and related networking technologies.

Build and operate AI-powered automation for Cloudflare’s revenue organization. Design agentic workflows for CRM updates, account enrichment, renewals, deal management, routing, and next-best actions. Own integrations across Salesforce, data warehouses, enrichment tools, and call data while implementing evaluations, monitoring, error handling, permissions, and rollback processes. Partner with Sales, Marketing, Customer Success, RevOps, data, and engineering leaders to identify automation opportunities, measure business impact, establish engineering standards, and maintain production systems.

Build and scale the Strategic Partnerships team's operational infrastructure, including project frameworks, tracking systems, workflows, and partner milestone management. Synthesize market and partner feedback into product and engineering roadmaps, align sales enablement, and create executive-ready technical collateral. Coordinate partnership pilots and launches while translating complex internet infrastructure, AI, crawling, and edge-computing concepts into clear narratives.

Supports Cloudflare’s Infrastructure Strategy organization through budget and forecast analysis, capacity and supply planning, investment tracking, product and deal economics, procurement coordination, and cost management. Builds scenario models, reconciles data, prepares executive materials, and develops repeatable workflows using spreadsheets, SQL, AI tools, and automation. Partners across Finance, Product, Engineering, Supply Planning, Procurement, and commercial teams to produce recommendations and resolve operational issues.

Lead complex business operations analyses and cross-functional projects from scoping through operationalization. Build business models, assess financial impacts, develop forecasts, improve KPI reporting, and translate data into actionable insights for strategic decision-making. Collaborate with data engineering and data science teams while providing analytical support to Finance and executive leadership.

Own the end-to-end lead lifecycle, including scoring, enrichment, routing, governance, and sales handoffs. Build real-time, automated journey operations across Marketo, Salesforce, LeanData, and Cloudflare OS using APIs, webhooks, scripts, and workflow logic. Monitor data integrity, enforce SLAs, eliminate lead leakage, improve account intelligence, and partner with Field Marketing, Sales, Sales Operations, BizApps, Data Engineering, and BI teams to increase pipeline velocity.

Lead the DCIM program for data center operations, manage vendor relationships, and drive continuous improvement for infrastructure performance.

Lead Cloudflare’s AI-first Revenue Operations technology roadmap. Assess workflows, systems, integrations, and user needs; design and prototype scalable automation and AI solutions; guide build, buy, blend, and retirement decisions; establish governance, security, privacy, and change controls; and partner with IT, Engineering, Procurement, Finance, vendors, and GTM stakeholders to deliver a secure, efficient seller technology ecosystem.

Lead Cloudflare’s consumption strategy across go-to-market teams. Define consumption metrics, targets, roadmap, rules of engagement, and capacity-planning methods. Coordinate pricing, finance, product, sales, IT, and developer teams through launch and ongoing improvement. Guide field enablement, resolve cross-functional ownership and crediting issues, manage a specialist, and use AI tools to improve reporting and analysis. The role requires extensive GTM strategy or revenue operations experience, program leadership, sales planning expertise, and familiarity with usage-based business models.