Own major Zscaler service incidents from declaration through resolution and post-mortem. Lead cross-functional incident bridges, coordinate engineering, product, support, and regional teams, provide customer and executive updates, author Root Cause Analysis reports, analyze incident trends, and drive preventative improvements. The role supports federal and commercial customers, includes global on-call rotations, and requires U.S. citizenship.

Provides executive and administrative support to the SVP of Worldwide Alliances & Channels. Responsibilities include complex calendar management across global time zones, meeting and event coordination, briefing materials, action-item tracking, confidential information handling, expense reporting, and domestic and international travel arrangements. The role requires strong organization, discretion, communication, adaptability, and advanced proficiency with Google Workspace and Zoom.