Top Operations & Support Jobs in Austin, TX

Serve as an expert in product functionality and customer use cases; handle escalations with cross-functional teams; meet productivity and quality KPIs; identify and implement process improvements; escalate risks and advise leadership; execute and re-engineer policies and procedures to improve efficiency and compliance.

The Mid-Market Expense Launch Manager will implement Navan Expense solutions, train Account Management, and partner cross-functionally for successful launches and client engagement.

Lead pre-sales scoping and embed operational experts into late-stage enterprise sales to simplify service tiers, protect margins, enforce scoping integrity, publish pre-sales collateral, and govern pre-sales metrics. Partner with Product, Pricing, Sales, and Enablement to translate operations into commercial narratives and reduce onboarding friction while advancing AI-first capabilities.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.