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Top Operations & Support Jobs in Austin, TX
Machine Learning • Payments • Security • Software • Financial Services
Provide phone-based first-line technical support to internal employees/contractors: troubleshoot hardware, software, network, and access issues; document incidents in ServiceNow or similar ITSM tools; escalate complex problems; and maintain data privacy and strong customer service in a remote workspace.
Top Skills:
Call Center TechnologiesHelp DeskItsmServicenow
Machine Learning • Payments • Security • Software • Financial Services
Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.
Top Skills:
Call Center TechnologiesItsmPhone SystemsServicenowTicketing Systems
Machine Learning • Payments • Security • Software • Financial Services
Lead escalation point for enterprise service desk: provide multi-channel (chat/ticket/phone) technical support, troubleshoot hardware/software/network issues, manage incidents in ServiceNow, coach junior analysts, identify process improvements, and uphold security and customer service standards in a remote environment.
Top Skills:
Chat Support PlatformsItsm PlatformsNetworking FundamentalsRemote Desktop ToolsServicenowTicketing Systems
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