Lead product strategy and roadmap for a new venture from MVP through product-market fit and scale. Own outcome briefs, weekly planning, customer research, prioritization, success metrics, and launches. Partner closely with engineering, design, sales, marketing, support, and operations to simplify workflows, validate customer value, and build scalable onboarding, reliability, self-service, and integrations. Use data and AI tools to guide decisions, prototype, research, and improve product outcomes.

Own the Toast Delivery Services product roadmap, improving dispatch, order tracking, exception handling, refunds, and AI-assisted delivery operations. Partner with Guest, POS, Order Management, AI teams, restaurants, couriers, and external integration partners to deliver measurable outcomes for operators and guests. Shape real-time delivery experiences, proactive alerts, capacity matching, and trusted automation for restaurant delivery.

Lead Toast’s lending product strategy and roadmap, including Toast Capital and Easy Pay. Partner with engineering, design, data science, credit, legal, finance, marketing, and external financial partners to develop, launch, and optimize B2B financial products. Responsibilities include defining requirements, managing backlogs, facilitating agile ceremonies, building business cases, gathering customer feedback, and measuring product outcomes.