Lead end-to-end delivery of complex enterprise SaaS implementations: define scope, timelines, governance; manage stakeholders and cross-functional teams; maintain timelines, risk logs, and change control in Salesforce; drive on-time go-lives, customer satisfaction, and handoff to Customer Success while improving implementation processes.

Own and govern the Professional Services delivery methodology, tooling, and escalation frameworks. Maintain portfolio health reporting, run RCA post-implementation, enforce PS tooling adoption, and develop implementation playbooks for different customer segments. Drive consistency across IMs and CSMs to reduce churn and improve go-live outcomes.