Leads channel services integration strategy and execution, including partner journey design, requirements gathering, architecture alignment, user stories, design sessions, testing, change management, and stakeholder communications. Develops business plans, performance metrics, data-driven analyses, and resource strategies. Engages distributors and resellers through presentations and webinars while coordinating cross-functional teams, IT, services organizations, and Accenture.

Manage professional certification programs across their lifecycle, including planning, launches, maintenance, recertification, and retirement. Oversee vendors, contracts, schedules, budgets, certification platforms, testing providers, operational processes, candidate support, audits, and policy inquiries. Coordinate cross-functional stakeholders, monitor risks and performance, resolve candidate issues, maintain documentation, and implement process improvements to enhance program efficiency and candidate experience.