Top Hybrid Customer Success Jobs in Austin, TX
The Customer Onboarding Specialist, Software at AffiniPay is responsible for providing exceptional customer service during the onboarding process, ensuring a seamless transition to AffiniPay's MyCase product. This role involves mastering the product, customizing the onboarding experience for each customer, and establishing strong relationships to drive customer success. The ideal candidate will have excellent communication and problem-solving skills, be well-organized, and display leadership abilities. A degree is required for this entry-level position.
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Seeking a Contract Specialist to support legal, finance, and executive teams. Responsibilities include conducting research, drafting contracts, and maintaining files. Minimum qualifications include 3 years experience in a similar role. Preferred qualifications include a Bachelor's degree in related field.
The Sr. Director, Customer Engagement & Delivery at Q2 is responsible for leading a team of Engagement Managers to oversee multiple complex, large transformation engagements, ensure client success, manage client relationships, and drive business outcomes. The role involves driving strategic alignment with customers, scaling engagement models, and fostering cross-sell and up-sell opportunities. This is a hybrid position based in or near Austin, TX.
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As a Partner Success Manager at Acrisure Innovation, you will empower Acrisure APs to realize the value of technology solutions, drive adoption and business outcomes, and be the voice of the customer at Acrisure Innovation. Responsibilities include developing success playbooks, establishing scalable processes, collaborating with insurance agencies, and executing go-to-market strategies.
As a Retention Account Specialist at Realtor.com, you will engage with customers to ensure satisfaction, negotiate solutions, and drive customer success. This role involves taking inbound and outbound calls, resolving retention issues, and working cross-functionally to retain relationships.
Lead the Customer Support Team to maintain high levels of quality, efficiency, and customer support. Collaborate with other departments, ensure team readiness, focus on customer satisfaction, and implement procedures to deliver high-quality service. Qualifications include experience as a people lead in customer service, passion for customer experience, reliability, data-driven mindset, self-starter attitude, exceptional communication skills, and team-building abilities.
Hotel Engine is seeking a Claims & Disputes Specialist to collaborate with suppliers and internal teams to resolve billing discrepancies, reconcile overcharges, investigate anomalies, and communicate solutions internally and externally. The role requires strong communication skills, basic accounting knowledge, quick learning ability, problem-solving skills, and proficiency in Excel, Wex, and Salesforce.
Lead a team of Public Sector Customer Success Managers, prioritize user feedback, hire and develop talent, analyze usage trends, forecast team metrics, manage day-to-day operations, and work cross-functionally to improve customer experience for Canva's public sector customers.
Looking for an experienced customer marketing leader to manage and grow a strategic customer advocacy program in the Americas. Responsibilities include building relationships with customers, creating customer testimonials, developing strategic alignment with various teams, recruiting customers for advocacy program, creating and maintaining a library of customer stories.
Seeking a dynamic and experienced Head of Global Learning & Education to drive global learning and education strategy and execution. Responsible for leading customer and partner-centric training programs and assets to ensure effective product utilization and industry influence.
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