Search the 24 jobs at AffiniPay

Maintain and enhance customer satisfaction by providing proactive support, identifying opportunities for improvement, and resolving product-related issues. Collaborate with internal teams to gather customer feedback and serve as a brand ambassador in customer interactions.

The Customer Onboarding Manager at AffiniPay is responsible for setting law firms up for success by ensuring a successful onboarding experience for new customers transitioning to CASEpeer software. The role involves customer relationship building, proactive outreach, providing timely responses to inquiries, and collaborating with internal teams. The ideal candidate has SaaS Client Success experience, personal injury legal experience, a BA/BS/BE degree, exceptional customer relationship building skills, excellent communication skills, strong analytical capabilities, and demonstrable leadership skills.

The Data Implementation Consultant at AffiniPay will work directly with clients to ensure a smooth onboarding process and enhance their data migration experience. Responsibilities include communicating with clients, analyzing data, working with internal teams, and advocating for clients' feedback.

Seeking a Full Stack Staff Software Engineer to design, build, and maintain innovative solutions for AffiniPay's Smart Spend product. Responsibilities include leading technical decisions, mentoring engineers, collaborating with product and UX teams, and staying updated on industry trends. Requires 7+ years of experience in cloud-based environments, expertise in JavaScript frameworks, and familiarity with Agile frameworks and microservices architecture. BS in Computer Science or related field is preferred.

AffiniPay is hiring a Client Success Associate to support their CASEpeer product. Responsibilities include client account management, onboarding, communication, advocacy, and process improvement. Must have 1+ year of client-facing experience and strong communication skills. Nice to have experience with Zendesk, HubSpot, Slack, G-Suite, or Zapier. The salary range is $45,000-$52,000 annually.

Join AffiniPay as a Backend Staff Software Engineer to lead software architecture and design, collaborate with engineering teams, and innovate large-scale SaaS applications. Provide expertise in AWS, microservice architecture, Ruby on Rails, and more.

The Customer Onboarding Specialist, Software at AffiniPay is responsible for providing exceptional customer service during the onboarding process, ensuring a seamless transition to AffiniPay's MyCase product. This role involves mastering the product, customizing the onboarding experience for each customer, and establishing strong relationships to drive customer success. The ideal candidate will have excellent communication and problem-solving skills, be well-organized, and display leadership abilities. A degree is required for this entry-level position.

Seeking a highly skilled Privacy and Security Manager to develop, implement, and maintain privacy and security policies. Responsibilities include risk assessment, compliance management, security awareness training, incident response, data governance, and security audits. Bachelor's degree in Information Security or related field required.

As a Product Marketing Associate at AffiniPay, you will drive customer engagement and product adoption through tailored marketing campaigns and product launches. Responsibilities include go-to-market planning, sales enablement, persona development, measurement & optimization, and cross-functional collaboration. Bachelor's degree in Marketing, Accounting, or related field and 1-3 years of experience in Marketing, Accounting, Finance technology/software product preferred.

AffiniPay is seeking a Site Reliability Engineer to automate deployment, monitoring, and management of cloud-based infrastructure. Responsibilities include scaling infrastructure, disaster recovery, collaborating with developers, and owning internal tooling and automation. Candidates should have 5+ years of technical experience and 3+ years in DevOps or SRE roles, proficiency in cloud operations, Linux container technologies, Kubernetes, and programming languages (Ruby, Python, Java, JavaScript, Bash).

Seeking a Customer Marketing Specialist to actively support customer engagement campaigns, collaborate with various teams, and contribute to revenue growth through cross-sell and upsell campaigns. Responsibilities include analyzing customer needs, developing communication programs, and curating success stories. The ideal candidate has 2-3 years of marketing experience, familiarity with SaaS products, and strong communication skills.

AffiniPay is seeking an IT Product Manager to lead the development and enhancement of strategic technology projects for internal business systems. Responsibilities include partnering with IT leadership, leading requirements gathering, analyzing and prioritizing projects, setting priorities, and monitoring success criteria. The ideal candidate has a Bachelor's degree in Business or Project Management, 3+ years of experience in leading projects related to internal business systems, familiarity with cloud platforms and project management tools, and strong problem-solving and communication skills.

Lead the cross-functional Competitive Intelligence initiatives, collaborate with various teams to define competitive positioning, maintain competitive playbooks/tools, and translate insights into marketing efforts. Orchestrate Competitive Insights initiatives, analyze data, research competitors, and deliver field enablement tools. Partner with Product Marketing and Sales Enablement, conduct competitive research, build dashboards, and track digital presence vs competitors. Requires 8+ years of technology experience in SaaS environment, strong market research and analytical skills, a technical/analytical degree or equivalent work experience, strategic thinking, and ability to collaborate cross-functionally.

AffiniPay, a leading fintech company based in Austin, Texas, is seeking a Product Designer to join their Product Team. The ideal candidate will have a foundational knowledge of UX design principles, user-centered product development processes, and research tools. Responsibilities include analyzing user needs, identifying product requirements, and iteratively improving design solutions based on testing and stakeholder input. The Product Designer will contribute to design systems, develop user-centered strategies, address complex problems, and mentor talent to ensure diverse perspectives.

Lead the development and maintenance of platform services, guide software engineers in solving business and technical problems, foster a collaborative and inclusive environment, and make strategic technology decisions.

AffiniPay is seeking an Account Executive to drive revenue by developing leads, meeting sales quotas, and creating high-impact presentations. The ideal candidate must have 3+ years of successful closing experience, a hunter mentality, and Salesforce.com experience.

As a CPACharge Account Executive at AffiniPay, you will be part of a collaborative sales team, working with professionals nationwide to determine the best payment solution for their business. Responsibilities include owning the full sales cycle, building relationships, networking, cold calling, and exceeding sales goals.

The Sales Enablement Specialist at AffiniPay supports sales training, onboarding, and enablement. Responsibilities include creating and maintaining sales processes, delivering training programs, assessing competency, and collaborating with teams to drive sales effectiveness. The ideal candidate has 2+ years of experience in sales or sales enablement, excellent communication skills, passion for enabling success, and is detail-oriented and team-oriented.

The Tax Accounting Analyst at AffiniPay will ensure tax compliance across the business, including sales tax, local tax, and payroll tax. They will be responsible for processing tax notices, communicating with tax authorities, managing tax tickets, and assisting with tax payments. The ideal candidate is a collaborative team player with 2+ years of tax or accounting experience.

The SVP, Partnerships at AffiniPay will play an impactful role in helping drive revenue through strategic partnerships with various SaaS platforms and payment providers within the legal tech industry. You will be responsible for developing and executing a comprehensive strategy to grow AffiniPay's market presence and overall revenue. Additionally, you will collaborate with cross-functional teams to integrate partner solutions and optimize go-to-market strategies.