To better understand how innovative companies are capturing — and leveraging — the voice of the customer, we went behind the scenes with six Austin companies to learn their process for listening to customers, incorporating their feedback and ultimately creating customer-centric cultures.
We stopped by A Cloud Guru’s Austin office to ask some team members what it’s like working for a company with a mission they can adopt as their own.
Elten Logis was unsatisfied with the level of interaction among parents at his children's school. It's hardly an unusual situation: Like others, his work schedule often precluded meeting his fellow-parents, which would have given him peace of mind when his sons visited their new friends’ homes or forgot their class notes at school.
