Jobs at AbbVie

Leads customer service operations as the team’s escalation point, monitors queues and returns, processes open orders, analyzes metrics, supports special projects, maintains Salesforce knowledge articles, assists team members, and performs consignment audits. Requires leadership ability, four years of customer service or sales support experience, SAP and Salesforce proficiency, strong analytical and communication skills, and a high school diploma.

Field-based pharmaceutical sales leader responsible for managing an oncology territory, developing account and territory plans, building relationships with hematology and oncology stakeholders, delivering compliant clinical engagements, analyzing territory performance, and collaborating cross-functionally to improve patient outcomes and achieve business goals. Requires strong oncology or hematology sales experience, strategic account management, clinical communication, business acumen, resilience, and regular travel.

Manages workforce planning for customer service operations, including forecasting, scheduling, capacity planning, real-time management, and staffing requirements. Analyzes volumes, productivity, adherence, abandonment, AHT, shrinkage, and other workforce metrics. Builds reports, dashboards, and forecasts using historical trends and statistical modeling while maintaining data integrity across telephony, IVR, WFM, and CRM systems. Partners with leadership, BPO providers, and cross-functional teams to optimize staffing, budgets, and operational performance.

Conducts phone, virtual, and in-person sales coverage for field vacancies, building relationships with healthcare professionals and promoting AbbVie aesthetic products. Manages targeted accounts, product education, samples, resources, call plans, data entry, compliance, and sales activity metrics. Travels extensively for field coverage, conferences, and training while coordinating with field sales, marketing, and operations. Maintains product and competitive knowledge, resolves customer issues, mentors representatives, and supports escalations.

Conducts inside and field-based pharmaceutical sales coverage, engaging healthcare professionals by phone and in person. Provides product education, samples, access information, and resources while managing accounts, sales calls, data entry, compliance, and customer relationships. Achieves activity and sales targets, maintains product and competitive expertise, follows HIPAA and company policies, resolves complex issues, and mentors less experienced representatives. Travel may include national conferences, training, and field vacancy coverage.

Provides inside and field sales coverage for pharmaceutical aesthetics products, engaging healthcare professionals by phone and in person. Manages targeted accounts, product education, samples, resources, call activity, CRM data, compliance, and customer relationships to achieve sales goals. Coordinates with field sales, marketing, and operations, resolves customer issues, maintains product expertise, and mentors less experienced representatives. The role requires 50–70% travel and hybrid work from Austin, Texas.

Conduct inside sales activities targeting healthcare professionals through phone and other channels. Build and manage customer relationships, provide product education, communicate medical and promotional information, manage call plans and reporting, and achieve sales and market-share objectives. Maintain product and competitive knowledge, complete required training, safeguard patient privacy under HIPAA, and collaborate effectively while working independently.

Supervise, coach, and develop an inside sales team supporting healthcare-provider relationships. Manage hiring, training, performance evaluations, scheduling, staffing, call quality, KPIs, reporting, and program operations. Ensure adherence to policies, procedures, quality standards, productivity goals, and confidentiality requirements. Partner with internal stakeholders to resolve issues, improve program effectiveness, maintain training documentation, and support inbound and outbound sales initiatives.

Provides advanced administrative support to VP-level executives, including calendar and travel management, email prioritization, correspondence, expense reports, meetings, presentations, files, billing, and office setup. Handles confidential information, coordinates onboarding, manages executive scheduling conflicts, supports teleconferencing technology, and follows corporate purchasing and legal procedures.

Leads the Austin clinical education team and training center operations for Allergan Aesthetics. Delivers presentations, demonstrations, and hands-on facial injectable training while coaching team members, coordinating staffing and workflows, enforcing SOPs and regulatory requirements, and improving operational consistency across training centers. Partners with leadership and cross-functional teams to execute clinical engagement initiatives and may travel up to 30%.

Manages inside sales and field coverage for healthcare professional accounts. Uses phone-based selling, account planning, product education, relationship development, CRM and data-entry processes to increase product demand and achieve sales metrics. Provides product information, samples, literature, and program support while following medical, privacy, compliance, and company policies. Coordinates with field sales, marketing, and operations, handles escalations, and mentors less experienced representatives.

Field-based medical science liaison supporting AbbVie’s dermatology therapeutic area. Builds relationships with healthcare professionals, thought leaders, researchers, and academic centers; presents scientific and clinical information; supports research initiatives, investigator projects, and medical affairs activities; answers unsolicited medical questions; trains internal teams; collaborates on account planning; and maintains compliance and documentation. Requires frequent territory travel and advanced scientific or clinical education.

Manages inside sales and customer relationships for approximately 100 body-contouring accounts. Drives territory growth, sales and utilization quotas through consultative selling, product education, demonstrations, training, business analysis, and marketing support. Maintains account records, forecasts, business plans, expenses, and Salesforce updates while ensuring regulatory compliance. Develops physician-practice relationships remotely and supports workshops and trade shows. The hybrid role requires Austin-area residency or relocation and up to 25% travel.

Leads Account Enablement operations by prioritizing workloads, resolving escalations, supporting account setup and maintenance, monitoring SLA compliance, and ensuring quality service. Partners with cross-functional teams to resolve customer needs, conducts quality reviews, trains and coaches team members, maintains process documentation, supports continuous improvement and system enhancements, and assists leadership with reporting, trend analysis, and operational readiness.

Field-based oncology sales leader responsible for developing territory business plans, building relationships with hematology and oncology stakeholders, delivering compliant clinical engagements, optimizing account performance through analytics, and collaborating cross-functionally to support CLL and NHL products. The role requires strong pharma sales experience, business acumen, clinical learning agility, communication, resilience, valid driving credentials, regular business travel, and healthcare representative credentialing.

Leads global customer master data governance, quality, stewardship workflows, analytics, and continuous improvement across SAP S/4HANA and integrated systems. Partners with Finance, Customer Service, Supply Chain, Commercial, Pricing, and IT; manages data initiatives, compliance, reporting, automation, and SOPs. Supervises and develops a team of 3–5 analysts supporting customer onboarding.

Design and embed application and platform security architecture across software lifecycles. Define reusable security patterns, advise development and DevOps teams, perform threat modeling, guide secure implementations, research and recommend security technologies, and ensure compliance with SOX/HIPAA and enterprise frameworks.

Lead and deliver AMI on-site clinical training for facial injectables, assess and optimize clinical workflows, support curriculum development, ensure regulatory compliance, collaborate with cross-functional teams, participate in anatomy labs, and travel domestically to training programs.

Deliver on-site AMI clinical education for facial injectable training, run anatomy labs and hands-on sessions, collaborate with leadership and cross-functional teams, optimize clinical workflows, ensure regulatory compliance, and support curriculum development while traveling up to 50%.

The Sr. Inside Sales Business Development Manager drives sales for Allergan's Facial Aesthetics products by engaging aesthetic customers, managing sales quotas, and executing marketing strategies while offering training and product education.