Teams at Absorb Software

Lead customer education, adoption, marketing, and advocacy to drive product adoption, retention, and expansion. Build and scale Absorb Academy, create adoption playbooks with Product, develop advocacy and reference programs, and partner with GTM/Sales to convert engagement into revenue.

Manage a book of mid-market accounts to grow net dollar retention via upsells, cross-sells, renewals, and new opportunities. Build strong client relationships, manage pipeline and proposals, negotiate renewals, and collaborate with internal teams to support client lifecycle and product adoption.

Lead and mentor a US/Canada account management team to drive retention, renewals, expansion, and net retention. Own strategic account plans, Executive Business Reviews, contract negotiations, feature adoption, and cross-functional collaboration to maximize customer value and inform product direction.