Adobe Careers In Austin, Texas
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User Experience Manager

Adobe
Austin
3 days ago
+57
We are looking for a UX Manager to lead a team of UX Designers responsible for crafting outstanding experiences for Adobe Commerce portfolio products. This role will be a key leader in the Product and Technology organization and work collaboratively with engineers, product managers, and other managers throughout the software product development lifecycle. The position requires a pragmatic leader with a user-centered and data-informed approach to design, and an ability to drive design solutions with minimal direction. The ideal candidate will have detailed understanding of contemporary design methodologies, enterprise software, and working with complex experiences.

University Talent Partner

Adobe
Austin
3 days ago
+57
Own recruitment for Grad and Intern hiring. Partner with Hiring Managers to drive business impact related to graduate level hiring. Execute campus strategy including but not limited to diversity, faculty partnerships, hosting presentations and networking events, connecting with student groups, participating in career fairs and on-campus interviews. Focused efforts on key conferences and sponsorships and continue to evaluate additional opportunities for Adobe to engage.

Machine Learning Software Engineer

Adobe
Austin
6 days ago
+57
Magento's Research and Development team is looking for a motivated and experienced Machine Learning Engineer to work on our enterprise commerce products. We are looking for someone to provide leadership and hands-on engineering to our cloud teams.

Customer Success Representative

Adobe
Austin
1 week ago
+57
Delight your installed customer base throughout their customer journey – from implementation through renewal. Serve as the primary point of contact for customers and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value . Identify and close new sales opportunities at your customers to grow our business while driving more value for our customers using our products. Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal. Collaborate with stakeholders such as Channel Partners, Technical Support & Finance. Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities. Stay current with the most recent enhancements to our products and educate customers on offerings and updates. Help Magento's Customer Success team maintain a high-level of adoption and customer happiness.

Customer Success Representative

Adobe
Austin
1 week ago
+57
Our new Customer Success Representative can support individual customers during their entire customer journey with Magento, pilot new techniques, and identify improvement opportunities to support the evolution of the Global Customer Success Group. If you’re an outcomes-driven, semi-technical, and excited for a new opportunity in Customer Success, this role is for you! 

Customer Coordination Specialist

Adobe
Austin
1 week ago
+57
Magento’s global Customer Success Group (CSG) is growing and hiring a Customer Coordination Specialist. This role will support individual customers needing assistance with Magento processes and assist Customer Success Managers as we all work together to delight our customers. If you’re comfortable with juggling multiple requests and excited for a new opportunity in Customer Success, this role is for you! 

Head of Americas Solution Architecture

Adobe
Austin
1 week ago
+57
As the Head of Americas Solution Architecture, you will lead and evolve this critical function. Each member of your team partners with Adobe sales teams during the sales cycle to conduct customer discovery, define the scope of consulting services, clearly articulate the vision and roadmap for digital maturity and present findings and recommendations to customer stakeholders. In this role you will be responsible for defining a path to effectively scale the Solution Architect practice through planning, people development, methodology definition, and demonstrating exceptional leadership. This involves maintaining a keen understanding of the Adobe product strategy, consulting offerings, market demand to identify opportunities where Adobe Consulting can bring significant business value to our customers (such as increased revenue, improved customer experience, and more effective use of marketing budgets).

Cloud Customer Success Manager

Adobe
Austin
1 week ago
+57
A great Customer Success Manager could be described as having superb communication skills, excited about selling new Magento products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations like a top-tier pro, constantly looking to expand their knowledge and skill set, all while keeping their clients happy with their experience with Magento.

Senior Technical Product Marketing Manager

Adobe
Austin
1 week ago
+57
The Senior Technical Product Marketing Manager (PMM) is responsible for the marketing strategy and go-to-market initiatives for our Cloud Technologies. The role will focus on building and leading strong messaging for Marketing and IT buyers and System Integrator partners, engaging with technical audiences to evangelize product capabilities, enabling field teams to position and promote them, and partnering with corporate marketing to target the right buyers and influencers. This includes working with our engineering and product team to deeply understand the product capabilities and value for our targeted markets and influence the product development for the targeted use case experiences.

Technical Support Manager - Adobe Commerce Cloud

Adobe
Austin
1 week ago
+57
As a Technical Support Manager your goal is to lead a team of Technical Support Engineers. You will provide senior level mentorship for technical issues, regional support initiatives and resolution management. You will have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success, case deflection strategies and premium service delivery. We partner with our employees to provide an exciting work culture that everyone has an opportunity to craft. We value standout colleagues who love being a part of a team and want to influence the next wave in SaaS technology and Service innovation.

Account Executive, Commercial Growth

Adobe
Austin
1 week ago
+57
Nurture and sell to a defined territory segment consisting of accounts between $100M- $500M in business revenue. Prospect, develop, qualify, and close new and existing leads for Adobe Campaign and Marketo’s entire suite of products resulting in $50k-$750k in ARR. Manage pipeline hygiene in Salesforce to provide forecasts on weekly cadence to your Commercial Sales Manager. Navigate deal cycles 2-6 months in length. Negotiate business terms with line-of-business, senior management, and C-level executives. Own and manage existing accounts for additional cross-sell and upsell opportunities. Work closely with Customer Success, Support, Solutions Consultants, and Professional Services to satisfy customer’s implementation and servicing needs. Travel to prospect and close business.

Content Strategist

Adobe
Austin
2 weeks ago
+57
Adobe’s Commercial Customer Success Group is looking for a skilled content strategist who will develop content journeys that engage and inform our customers. Your focus is to build compelling content for developers, customers, partners, and the public that encourages adoption and shares standard methodologies on using Adobe products like Magento, Marketo, and more. You’ll work closely with Customer Success Managers, Product Marketing Managers, Product Managers, Engineers, Customer Engineers, and UX teams to synthesize the knowledge that will help our customers succeed. You will be an evangelist for communications that are clear, engaging, and always customer-focused.

Frontend Architect

Adobe
Austin
2 weeks ago
+57
Create and maintain frontend technical guidelines and best-practices for Magento Frontend Engineers (Storefront, Back-office, PWA). Research and design frontend application components. Research and improve the performance of Magento applications. Support teams in designing UI architecture for Magento features. Collaborate directly with cross-functional counterparts to gather requirements.

Customer Success Specialist, Marketing Automation

Adobe
Austin
2 weeks ago
+57
Seeking a technically savvy and customer-centric contributor to join our team. This position will require a rare blend of product expertise, business strategy, and outstanding service to drive maximum platform value and adoption of solutions within our customer base. This team member will work with leading customers to develop and implement a cohesive approach to utilizing Marketo platform capabilities to achieve business results. The role includes driving adoption and value realization through delivering deep product expertise, technical advisory, standard methodologies, and product training to customers, as needed. The Customer Success Specialist should have strong digital marketing, marketing automation, and/or campaign management background with strong technical acumen, be highly customer-centric, forward-thinking, analytical, creative team-player who pays attention to detail.

Adobe Sign Project Manager

Adobe
Austin
2 weeks ago
+57
We are looking for experienced and dedicated Project Managers with strong foundational experience to join the Adobe Consulting Delivery team! Project Managers will collaborate across our cross-functional solution teams to deliver incremental high-quality solutions. The ideal candidate will be dedicated to delivering Adobe Sign solutions helping to lead large and complex multi-technology agile projects and will possess the skills to interact, negotiate, and impact a broad range of personalities and functions, including the client, business owners, engineers, project operations, quality assurance, project managers and product management.

Senior Data Analyst

Adobe
Austin
2 weeks ago
+57
Acquire domain knowledge through collaboration with management stakeholders and engineering teams. Help answer questions and create insights with data. Investigate operational data sources to determine transformation and uses of data. Develop multi-dimensional data models. Develop ETL jobs to populate subject-oriented data marts. Develop summary statistics jobs. Develop forecasting and inference methods. Develop algorithms to identify operational anomalies. Build & demonstrate visualization prototypes.

Technical Support & Resolution Manager - Commerce Cloud

Adobe
Austin
2 weeks ago
+57
Accountable for driving Quality and Resolution Management across the Customer Engineering & Support organization through a team of Leads and Resolution Managers. Team Leads are responsible for ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly multifaceted team which will develop and establish an enterprise-class quality program and will help push customer experience to new heights! Resolution Managers are responsible for account-level escalations management, serving as a short-term single point of contact for management-selected customers, ensuring consistent communications and driving to resolution.

Technical Support & Process Lead - Commerce Cloud

Adobe
Austin
2 weeks ago
+57
Responsible for driving quality and customer experience across the Customer Engineering & Support organization through ticket queue supervision, guiding Engineers on ticket handling best practices, and finding opportunities for process or quality improvement. This is a newly established and highly dynamic role which will develop and execute an enterprise-class quality program and will help push customer delight to new heights!

Senior Software Engineer

Adobe
Austin
2 weeks ago
+57
Build and maintain features on our platform ranging from high quality Platform APIs to ecosystem integrations. Design and implement automation to package, deploy, and orchestrate containerized infrastructure. Solve use cases that require close collaboration with product management and engineers who specialize in design, front-end UIs, and compute infrastructure. Promote modern engineering team practices - iterative development and continuous deployment: research, prototype, test, deploy often. Mentor fellow teammates on algorithms, data structures, design patterns, and engineering best practices. Lead and participate in the full development process, from design to operations – inclusive of availability, performance, scalability.

Software Engineer

Adobe
Austin
2 weeks ago
+57
Build and maintain features on our platform ranging from high quality Platform APIs to ecosystem integrations. Develop and implement automation to build, deploy, and orchestrate containerized infrastructure. Solve use cases that require close collaboration with product architects and engineers who specialize in design, front-end UIs, and compute infrastructure Utilize modern engineering team practices - iterative development and continuous deployment: research, prototype, test, deploy often. Engage fellow teammates on algorithms, data structures, design patterns, and engineering best practices. Participate in the full development process, from design to operations – inclusive of availability, performance, scalability.

Product Marketing Specialist

Adobe
Austin
2 weeks ago
The Product Marketing Specialist (PMM) is responsible for the marketing content strategy and go-to-market initiatives for a core Magento product area. The role will focus on building and managing strong messaging for Marketing and IT buyers and System Integrator partners, engaging with technical audiences to evangelize product capabilities, enabling field teams to position and promote them, and partnering with corporate marketing to target the right buyers and influencers. This includes working with our engineering and product team to deeply understand the products capabilities and value for our targeted markets and influence the product development for the targeted use case experiences. The PMM will also conduct market research to influence product direction and roadmap, go-to-market programs and business decisions. Using this information and knowledge the PMM will develop key messages and value propositions and drive creation of collateral to drive marketing and sales activities. As a senior member of the team, the PMM will take an active role in ensuring the product meets revenue targets and strategic goals. The position will report to Director of Product Marketing, SMB Commerce.

Senior Product Manager

Adobe
Austin
2 weeks ago
Magento has the largest commerce ecosystem in the world, with over 300,000 developers actively using and enhancing our product. Magento's open and extensible platform is foundational to that success. Magento is looking for an experienced product manager responsible for owning Magento's Extension Ecosystem. You will work with a cross-functional team of engineers, customers, customer support agents, marketers, and partners to help build and maintain a roadmap and measure its success at delivering customer and partner value. The ideal candidate will have a deep understanding of various commerce functions, experience working with 3rd party partners, a strong attention to detail, and a passion for technology.

Technical Support Engineer - Adobe Commerce Cloud

Adobe
Austin
3 weeks ago
The Technical Support Engineer will provide support for the global Adobe Commerce Cloud customer base. Key elements of the role involve handling technical application and infrastructure issues and ensuring our customers are set-up for success. You will take ownership of high priority customer issues while working with the extended Adobe Support and Engineering teams. Team members will be required to thoroughly troubleshoot and document customer cases to ensure effective problem and preventative case management. The objective of this group is to create memorable customer experiences for our customers resulting in them being wildly successful using our products.

Senior Software Engineer - Platform-As-A-Service

Adobe
Austin
3 weeks ago
Our teams tackle problems of scale and work on cutting edge and open-source technologies. As a high-growth, e-commerce company, we are looking for an experienced Senior Software Engineer, with a heavy emphasis on backend services development to join our Platform As-A-Service (PaaS) Team. We will define, create, and operate Magento’s next generation application platform, which includes client experience, build and deploy workflows, production applications, and infrastructure. You will be part of a collaborative team of avid learners and builders and leverage your expertise to deliver a highly scalable, performant, secure, and resilient cloud platform. You will be exposed to industry leading tools and live software life-cycle automation at scale!

Software Engineer - Platform-As-A-Service

Adobe
Austin
3 weeks ago
Build and maintain features on our platform ranging from high quality Platform APIs to ecosystem integrations. Design and implement automation to package, deploy, and orchestrate containerized infrastructure. Solve use cases that require close collaboration with product management and engineers who specialize in design, front-end UIs, and compute infrastructure. Promote modern engineering team practices - iterative development and continuous deployment: research, prototype, test, deploy often. Mentor fellow teammates on algorithms, data structures, design patterns, and engineering best practices. Lead and participate in the full development process, from design to operations – inclusive of availability, performance, scalability.