Teams at ADT

Handle inbound leads from ADT marketing and partners, consultatively qualify customers, close sales, schedule installation appointments with field technicians, perform follow-up and transfers to resolve issues, and ensure customer satisfaction. No outbound cold calling; training provided.

Conduct outbound calls to prospects generated by ADT marketing campaigns, verify qualification criteria, overcome objections, and transfer qualified customers to inbound sales specialists. Maintain accurate call statuses, availability, compliance, and quality standards while working in a commission-based environment. The role requires strong communication, listening, empathy, problem-solving, basic computer skills, and reliable wired internet access.