Jobs at AfterShip

Serve as the primary technical advisor for enterprise customers, leading platform setup, configuration, migrations, troubleshooting, API-related support, and ongoing application operations. Partner with Customer Success, Operations, Engineering, and Product Marketing teams to resolve complex issues, communicate platform updates, translate business requirements into technical solutions, and support onboarding, renewals, and customer success.

Leads the research agenda across multiple product areas, independently planning and executing qualitative and quantitative studies. Translates insights into product and business strategies, influences executive decisions, mentors researchers, establishes research quality standards, and identifies emerging user and business opportunities. Collaborates with Product, Design, Engineering, Data, and Product Marketing teams in a remote, globally distributed environment.

Own end-to-end user research for AfterShip product areas, translating merchant and shopper behaviors into actionable product direction. Design and execute qualitative and quantitative research, manage research plans amid ambiguity, align stakeholders, communicate insights to product teams and leadership, and track research impact on business outcomes. The role requires autonomy in a remote, distributed environment, collaboration across global time zones, and mentoring other researchers.

Own sales and renewals forecasting, revenue data accuracy, pipeline and attribution analysis, quota and territory tracking, and sales technology administration. Partner with Sales, Customer Success, Finance, Legal, and Partnerships on reporting, compensation, deal desk support, vendor management, and cross-functional GTM initiatives. Drive projects to completion, resolve system and data issues, and prepare QBR and MBR materials for leadership.

Leads and scales AfterShip’s distributed Marketing Creative team, including hiring, coaching, creative direction, brand evolution, and performance management. Owns creative across campaigns, product launches, digital channels, and marketing surfaces. Builds AI-powered, cloud-based production workflows and design systems that improve speed, quality, and scalability. Partners with marketing stakeholders, manages agencies and freelancers, and establishes processes that support high-volume creative output.

Provides deal desk and sales operations coverage for B2B SaaS opportunities during an eight-month maternity leave term. Partners with Account Executives, Finance, and Legal to structure pricing, discounts, payment terms, contracts, and approvals. Reviews non-standard terms, maintains deal data in DealHub and the CRM, resolves commercial issues, guides sales teams through processes, and recommends improvements to Revenue Operations workflows.

As a Solutions Engineer, you will partner with sales and customer teams to drive product adoption and revenue growth, design solutions, and validate technical fit for mid-market and enterprise customers.

Build and scale an agency partner program for TikTok Shop: recruit, onboard, enable, and grow agencies; design tiering, incentives, certifications, and MDF; drive partner-sourced revenue through co-selling, enablement, and joint GTM; analyze partner performance and optimize program ROI.