Teams at AIS (Applied Information Sciences)

Leads enterprise cloud Operations and Maintenance services across Azure and Microsoft 365 for a large defense customer. Owns service performance, SLAs, KPIs, incident and problem management, operational readiness, service transitions, risk mitigation, and continuous improvement. Manages a multidisciplinary organization exceeding 50 employees, provides executive-level customer leadership, oversees operational acceptance reviews, and ensures production services meet support, security, compliance, and business continuity requirements.

Operate and maintain Azure and Microsoft 365 services, including monitoring, identity, networking, compute, storage, collaboration, governance, backups, access, and capacity management. Investigate incidents and performance issues, implement approved changes, support releases, document configurations, create runbooks and dashboards, and assist with service transitions. Collaborate with project teams, users, engineers, and vendors while following ticketing, change-control, service-level, and knowledge-management processes.

Build, secure, and operate an Azure Government AI platform supporting Azure AI Foundry and approved generative AI models. Configure AI projects, deployments, networking, identities, monitoring, cost controls, and integrations. Automate repeatable infrastructure and release processes, troubleshoot across cloud layers, and create operational documentation. The role requires strong Azure engineering, AI platform, security, networking, monitoring, and scripting experience, with responsibility for reliable developer experiences and governed AI usage.