Jobs at AlertMedia

Manages sales operations processes, forecasting, territory design, budgeting, pipeline visibility, data quality, reporting, and automation. Partners with sales leadership and revenue operations to improve scalability, rep productivity, opportunity management, and business decision-making. Builds dashboards, identifies pipeline risks, evaluates sales technologies, troubleshoots operational issues, and supports cross-functional initiatives in a rapidly growing SaaS company.

Manage strategic relationships with enterprise customers, driving product adoption, retention, expansion, and customer value. Conduct Quarterly Business Reviews, assess account risk, support configurations, maintain executive alignment, coordinate cross-functional teams, respond to inquiries, and communicate product developments. The role also manages customer data in Gainsight and Salesforce, identifies cross-sell and upsell opportunities, and provides feedback to Product Management.

Own product positioning, messaging, and go-to-market strategy for established B2B SaaS products. Analyze market, customer, competitive, pipeline, and performance data to identify growth opportunities. Develop sales enablement and marketing programs, support product launches, lead cross-functional initiatives, and optimize adoption, conversion, and revenue outcomes. Use AI tools to improve research, content creation, automation, and marketing execution.

Partners with enterprise Account Executives to provide technical strategy throughout complex sales cycles. Leads discovery, solution design, product demonstrations, proof-of-concepts, pilots, integrations, RFP responses, security reviews, and technical evaluations. Explains APIs, authentication, data flows, and SaaS architecture to technical and executive audiences while identifying risks and guiding customers toward successful adoption. Collaborates with Product, Engineering, Customer Success, and Marketing to share customer feedback and improve presales processes.

Manages a mid-market territory and full-cycle SaaS sales opportunities from prospecting through close. Responsibilities include forecasting, pipeline management, product demonstrations, negotiations, expansion sales, renewals collaboration, and customer relationship development. The role partners with Customer Success, Marketing, Finance, Product Marketing, and Renewals teams to achieve revenue goals and customer outcomes.

Own the vision, strategy, roadmap, and lifecycle of AI capabilities for AlertMedia’s risk intelligence and response platform. Conduct customer discovery, define problem statements, prioritize initiatives, and partner with Engineering and Design through delivery. Build AI-powered prototypes, measure product outcomes, support go-to-market enablement, and analyze usage data. The role requires enterprise B2B software product management experience, familiarity with AI-native products and LLM capabilities, strong analytical judgment, and understanding of Agile delivery, APIs, integrations, and data pipelines.

Leads and develops a Solutions Engineering team while directly supporting strategic SaaS sales opportunities. Responsibilities include technical discovery, solution design, demonstrations, prototypes, integrations, proof-of-concepts, sales enablement, pipeline reviews, executive engagement, and cross-functional collaboration. The role translates technical capabilities into business value, improves pre-sales processes, mentors engineers, advocates for customers, and influences product direction.

Lead AlertMedia’s global Customer Success organization, setting strategy, developing talent, driving adoption and retention, and strengthening executive customer relationships. Modernize customer lifecycle processes with AI-enabled workflows, champion customer insights across Product, Engineering, Sales, and Marketing, and deliver measurable customer satisfaction, expansion, and advocacy outcomes.

Drive new and expansion revenue by selling AlertMedia’s SaaS risk intelligence platform to enterprise organizations. Manage the full sales cycle from strategic prospecting and customized demonstrations through negotiation, legal and security reviews, forecasting, and contract execution. Build executive-level relationships, exceed quota, maintain Salesforce and Gong accuracy, partner with marketing and sales development, and support customer handoff and expansion. Travel within the territory 10–20% of the time.

Manage AlertMedia’s strategic advisory partnerships from agreement negotiation through renewal and expansion. Build executive relationships, develop partner-sourced pipeline, forecast revenue, enable consultants and internal teams, create go-to-market materials, coordinate client handoffs, and evaluate prospective partners. The role requires B2B SaaS partnerships or channel experience, strong consultative communication, cross-functional collaboration, CRM proficiency, and willingness to travel. It is hybrid in Austin or remote within eligible U.S. states.

Own the strategy, roadmap, discovery, delivery, measurement, and go-to-market enablement for new AI capabilities supporting critical-event response workflows. Conduct customer research, define problems and success metrics, partner with Engineering and Design, prototype with AI tools, prioritize initiatives, and launch scalable workflow automation for security, safety, continuity, IT, and operations teams.

Own revenue accounting for a SaaS business, including ASC 606 analysis, monthly close, deferred revenue, unbilled receivables, SSP methodology, NetSuite ARM, reporting, audits, controls, and technical accounting memos. Partner with Sales, Deal Desk, RevOps, Legal, Billing Operations, and Finance to structure compliant contracts, resolve complex revenue issues, improve processes, and scale revenue systems.

Own revenue accounting for a SaaS business, including ASC 606 contract analysis, monthly revenue close, deferred revenue, unbilled receivables, SSP methodology, financial reporting, audits, controls, and technical accounting memoranda. Partner with Sales, Deal Desk, RevOps, Legal, Billing Operations, and Finance to structure compliant agreements. Improve automation and scalability within NetSuite ARM and revenue processes while analyzing MRR, ARR, and revenue trends.