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The Renewals Manager will be responsible for enhancing customer retention and identifying growth opportunities for extended contracts through upsell and cross-sell initiatives. Working closely with customers and internal teams, they will drive the renewals process, manage key decision-makers, prepare renewal quotes, and maintain accurate forecasts.
As a Senior Financial Analyst in FP&A, you will create financial forecasts, analyze business metrics, and support decision-making for stakeholders. Your responsibilities include building corporate financial models, compiling reports, assessing variances, and collaborating with revenue and customer operations teams to track performance metrics.
The Executive Assistant will provide administrative support to two executives, focusing on calendar management, communication, travel arrangements, event coordination, and special projects, ensuring efficient time management and confidentiality in a fast-paced environment.
As a Global Intelligence Analyst, you will monitor and relay critical information about potential threats globally, ensuring customers are informed during emergencies. This role requires strong analytical skills, effective communication, and the ability to make quick decisions under pressure.
The Customer Success Manager at AlertMedia fosters customer relationships, driving adoption and retention through strategic guidance and consultative partnerships. Responsibilities include conducting Quarterly Business Reviews, managing customer inquiries, and supporting account growth through cross-sell and upsell opportunities. Collaboration with various teams and proactive communication is key to ensure customers achieve their desired outcomes.
As a Manager within the Enterprise Customer Success team, you'll be responsible for driving customer satisfaction and retention, leading a team of CSMs, and collaborating with stakeholders to ensure success. Your role includes managing customer relationships, identifying growth opportunities, and supporting team development.