Jobs at AlertMedia

Perform high-volume outbound prospecting, qualify leads, set demos, and partner with Account Executives to grow new business. Use Salesforce, LinkedIn, and AlertMedia tools to manage pipeline, collaborate with marketing, and demonstrate the platform consultatively.

Monitor global incidents using multiple source tools to identify threats affecting business continuity. Evaluate and prioritize events per criteria, communicate timely, accurate updates to customers, and maintain/expand intelligence sources. Work assigned shifts and collaborate with the Global Intelligence team to ensure effective 24/7 coverage.

Monitor and analyze events and risks across the Americas using OSINT and intelligence tradecraft. Produce timely alerts, situation reports, and weekly briefs; validate sources, assess impacts to operations and employee safety, and collaborate to refine collection and analytic processes. Own a regional portfolio and escalate significant developments.

The role involves managing commercial contracts, partnering with cross-functional teams, ensuring compliance with legal regulations, and providing legal guidance to support business growth.

Lead strategic onboarding for up to eight enterprise customers, translating objectives into implementation plans, managing milestones in Gainsight and monday.com, advising stakeholders on scalable programs, enabling product adoption, and ensuring a seamless handoff to Customer Success Managers.

Own strategic customer relationships for mid-market accounts: drive adoption, retention, expansion, run QBRs, manage customer health, configure data automation, track communications in Gainsight and Salesforce, and provide cross-functional product feedback.

Manage end-to-end US payroll, benefits administration, and complex leave cases (FMLA, ADA, STD/LTD, parental leave). Maintain Rippling HRIS accuracy, run audits and reconciliations, support global benefits/leave coordination, produce People reports, ensure compliance, and partner with Finance and vendors to deliver timely, empathetic employee support.

The Director of Strategic Customer Success leads relationships with key customers, driving retention and account growth through strategic partnerships and cross-functional collaboration.

As a Security Engineer, you'll enhance security controls, support compliance efforts, lead customer security reviews, and improve security posture across the AlertMedia platform. Collaboration with cross-functional teams is essential to achieve security goals.

Serve as a technical advisor for assigned accounts, guiding implementations, integrations, and escalations. Collaborate cross-functionally to resolve technical issues, monitor account health, run reviews, identify expansion opportunities, and improve documentation and processes to support customer success.

The Strategic Customer Success Manager manages high-value accounts, driving adoption and growth through partnership strategies and collaboration with various teams, while ensuring customer satisfaction and retention.

Lead and develop a high-performing sales team, co-sell on complex deals, and build strategies for mid-market sales. Manage performance and partner cross-functionally to drive business success.

Responsible for drafting, reviewing, and negotiating commercial contracts, collaborating with cross-functional teams, and ensuring legal compliance in a fast-paced environment.