AlertMedia Offices

Manage strategic relationships with enterprise customers, driving product adoption, retention, expansion, and customer value. Conduct Quarterly Business Reviews, assess account risk, support configurations, maintain executive alignment, coordinate cross-functional teams, respond to inquiries, and communicate product developments. The role also manages customer data in Gainsight and Salesforce, identifies cross-sell and upsell opportunities, and provides feedback to Product Management.

Own product positioning, messaging, and go-to-market strategy for established B2B SaaS products. Analyze market, customer, competitive, pipeline, and performance data to identify growth opportunities. Develop sales enablement and marketing programs, support product launches, lead cross-functional initiatives, and optimize adoption, conversion, and revenue outcomes. Use AI tools to improve research, content creation, automation, and marketing execution.

Partners with enterprise Account Executives to provide technical strategy throughout complex sales cycles. Leads discovery, solution design, product demonstrations, proof-of-concepts, pilots, integrations, RFP responses, security reviews, and technical evaluations. Explains APIs, authentication, data flows, and SaaS architecture to technical and executive audiences while identifying risks and guiding customers toward successful adoption. Collaborates with Product, Engineering, Customer Success, and Marketing to share customer feedback and improve presales processes.