Teams at Alkami

Lead technical strategy for complex enterprise sales in financial services: design solution architecture, integrations, demos, POCs and RFP responses; influence executives, mentor peers, and inform product direction while managing up to 50% travel.

Lead and scale Application Support for a B2B SaaS digital banking platform. Own strategy, KPIs, incident management, cross-functional governance, manager development, tooling (ServiceNow/Jira), and client experience to improve stability, reduce incidents, and drive retention.

Deliver customer implementations by collecting configuration data, configuring and testing products, guiding UAT, tracking tickets and progress, coordinating vendors, and maintaining product expertise to ensure successful launches.