Teams at Ascensus

The Senior Business Systems Analyst leads data requirements for enterprise data initiatives, bridging business and technology to ensure data governance and quality in a regulated financial environment.

Leads the Knowledge Management team and strategy, overseeing content governance, taxonomy, lifecycle management, search, AI enablement, analytics, and continuous improvement. Partners with business, technology, compliance, training, and operations teams to close knowledge gaps, support organizational readiness, improve associate effectiveness, and enhance client outcomes. Establishes standards, measures performance, manages priorities, and advances scalable knowledge practices across the organization.

Manages relationships with major retirement plan clients and financial advisors, serving as the primary contact for service, retention, issue resolution, and growth. Coordinates with internal teams, develops communication and education strategies, identifies cross-sell opportunities, analyzes client data, and supports plan design and product adoption. Requires expertise in MEP and PEP administration, ERISA, IRS, and DOL regulations, along with strong communication, analytical, compliance, and process optimization skills.