Teams at Assurant

Own B2C growth and lifecycle marketing communications across acquisition, onboarding, engagement, retention, and cross-sell journeys. Coordinate stakeholders across Marketing, CX, Product, Technology, Analytics, Creative, Operations, and Legal to launch and optimize multichannel campaigns. Manage journey maps, communication governance, performance analysis, digital and e-commerce improvements, SEO, personalization, testing, automation, and AI initiatives while building scalable processes in an evolving environment.

Write and edit B2B marketing content across web, email, social media, sales enablement, events, and product marketing. Provide creative direction to design and video partners, apply SEO best practices, collaborate with cross-functional marketing teams, and ensure content meets AP Style, brand, legal, and compliance standards. The role also guides creative work and shapes brand, demand generation, and product marketing strategies.

Leads end-to-end financial services claims operations, overseeing workflow, staffing, service levels, quality, compliance, risk controls, and customer outcomes. Manages geographically dispersed leaders and claims teams, develops talent, handles escalations, partners with clients and internal stakeholders, and drives process improvements. Uses operational reporting and trend analysis to improve performance while evaluating automation, AI, and digital tools within regulatory and data-protection requirements.