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Biotech • Pharmaceutical
Owns enterprise customer implementation programs from kickoff through go-live and ongoing relationship management. Responsibilities include managing delivery plans, dependencies, risks, and RAID logs; coordinating engineering, testing, product, and project teams; communicating with senior customers; managing product and release risks; supporting QBRs; and improving delivery processes. Requires SaaS implementation experience in regulated industries, technical literacy, AI tooling experience, and comfort working with evolving products.
