Atlas Technica Benefits Overview

Provides 100% onsite technical support for client users in Austin. Responsibilities include resolving tickets, troubleshooting Windows, Microsoft 365, endpoint, networking, virtualization, security, and infrastructure issues; administering Active Directory and Windows Server; documenting resolutions; following change-control and security standards; and collaborating on escalations and technical initiatives.

Provide dedicated onsite IT support and act as escalation for junior engineers. Maintain and troubleshoot Windows, Microsoft 365, Azure, virtualization, networking, and endpoint security. Administer enterprise networking equipment, maintain documentation, manage tickets, mentor junior staff, follow change-control, and evaluate new technologies for client environments.

Provides advanced remote IT support, systems administration, infrastructure troubleshooting, and technical escalation across client environments. Administers Microsoft 365, Windows Server, identity systems, Azure, networking, virtualization, endpoint management, and cybersecurity technologies. Mentors junior engineers, resolves complex tickets, maintains documentation and change controls, supports infrastructure initiatives, and evaluates emerging technologies. The role requires remote availability during West Coast Pacific Time business hours and effective communication in a managed services environment.