Teams at Auto Club Group Insurance

Leads claims process improvement initiatives by analyzing operational inefficiencies, documenting workflows, gathering requirements, managing projects, implementing technology solutions, supporting change management, and measuring outcomes. Partners with claims leaders and cross-functional teams to develop strategies, conduct cost-benefit analyses, prepare training, and deliver measurable operational improvements while maintaining regulatory compliance.

Investigates, evaluates, negotiates, and resolves automobile physical damage claims. Reviews coverage, policy benefits, damages, liability, state law, subrogation opportunities, and settlement values. Coordinates repairs, inspections, rentals, payments, and claim documentation while referring cases to specialized units when needed. May manage direct repair shop compliance, total losses, and simple litigation matters. The role requires strong communication, organization, decision-making, customer service, and negotiation skills, with occasional travel for inspections, meetings, or related activities.

Manage homeowners insurance claims from assignment through closure. Responsibilities include contacting insureds, investigating losses, analyzing coverage and exclusions, reviewing damage estimates, evaluating financial values, negotiating settlements, approving payments, identifying subrogation and recovery opportunities, documenting claim files, and referring complex matters. The role requires applying insurance policies, state laws, construction knowledge, and claim-handling standards while delivering effective customer service. The position is remote, with occasional travel and potential inspections or repair-facility visits.