Jobs at Babylist

Own Babylist’s SEO, AEO, and GEO strategy across traditional search and AI-powered platforms. Lead the organic search roadmap, technical SEO, content standards, measurement, AI-driven systems, brand search attribution, and agentic commerce initiatives. Partner with Marketing, Engineering, Editorial, Merchandising, and Partnerships to increase visibility, citations, registry signups, and revenue.

Own multi-state U.S. payroll for 600–1,000 employees across approximately 35 states, including payroll processing, audits, corrections, and employee support. Manage a comprehensive compliance calendar covering federal and state filings, screenings, training, policy updates, and employment-law changes. Design internal controls, maintain audit evidence, improve procedures, and build automation. Partner with People Operations, Accounting, Legal, outside counsel, and the payroll provider to ensure accurate, timely, and compliant payroll operations.

Build and lead Babylist’s customer support enablement program from the ground up. Own the knowledge base, SOPs, training, AI copilot workflows, and feedback systems supporting human and AI agents. Analyze support data to identify documentation gaps, improve chatbot coverage and resolution rates, increase copilot adoption, and reduce escalations. Partner cross-functionally with Customer Support, BizOps, Product, Analytics, and engineering-adjacent teams to establish scalable, AI-native support operations.

Own replenishment, order writing, inventory forecasting, and open-to-buy planning for Furniture and Monitors. Manage dropship vendors, monitor availability and out-of-stocks, resolve fulfillment risks, and deliver sales and inventory recaps. Partner with Merchandising, Supply Chain, and Finance on assortment changes, new product introductions, and category health. The role requires advanced Excel, retail math, planning-system proficiency, strong vendor communication, and effective use of AI tools.

Own Babylist Media’s ad technology, inventory, yield, and offsite distribution strategy. Configure and optimize Koddi, establish capacity and prioritization rules, improve eCPM, fill, and utilization, and transition sponsorships toward CPM and self-serve buying. Lead outsourced ad operations partners, incident response, campaign delivery health, and distribution across Meta, TikTok, YouTube, Pinterest, and Babylist Connect. This player-coach role combines hands-on ad server administration, strategy, vendor management, and cross-functional communication.

Leads a team of five experienced analysts and data scientists while personally owning strategic analytics across ecommerce, health, supply chain, inventory, fulfillment, and merchandising. Partners with executives, establishes KPI and reporting standards, prioritizes the analytics roadmap, and delivers actionable business insights. The role also advances AI-native, self-service analytics capabilities, strengthens data governance and quality, and builds a high-performing analytics culture.

Owns financial visibility and performance for the e-commerce business, including forecasting, budgeting, variance analysis, pricing and promotion ROI, margin reporting, accruals, dashboards, and executive and board presentations. Partners cross-functionally to ensure data integrity, establish financial processes, identify risks and opportunities, and implement AI-enabled improvements across FP&A workflows.

Lead Babylist's merchandise planning, allocation, and inventory strategy for $1B+ scale. Build and scale the Planning org, drive forecasting/allocation platform adoption, set operating standards and KPIs (in-stock, weeks of supply, aged inventory), own inventory deployment and drop-ship strategy across distribution, and partner with Merchandising, Supply Chain, and Data/Finance to improve customer experience and working capital.

Lead cross-pod technical direction and system design for high-scale backend services, embed AI-native development practices, collaborate with product and design, mentor engineers, and drive ambiguous initiatives from design through production.

Lead end-to-end user experience design for web and native mobile products, running research, building rapid prototypes and production frontend code, evolving the design system, leveraging AI-native workflows, and partnering with PMs, engineers, and analysts to drive user-centered, outcome-focused product improvements.

The Staff Product Designer owns a major Babylist experience, designing user interactions across web and mobile, utilizing AI tools and frontend coding skills, while ensuring a user-centered approach and organizational alignment on product vision.

The Staff Product Manager will own a major consumer surface or core customer journey at Babylist, defining product strategy, ensuring quality, and leading execution while promoting AI-native workflows and innovation.

As a Senior Software Engineer at Babylist, you will develop systems for a high-volume marketplace, collaborating on advertising, commerce features, and infrastructure while leading projects and improving processes with AI-driven methodologies.

This is a general "talent pool" posting asking candidates to share their background and interest for future corporate roles across the company. No specific duties or requirements are listed.