Teams at Banyan Software

Run Agent Operations for Luna, an AI assistant embedded in Microsoft Dynamics 365 Business Central. Monitor agent quality, telemetry, escalations, adoption, and task completion; maintain knowledge and training; support customer configuration and enablement; and translate findings into product, documentation, and workflow improvements. Partner across Customer Success, Product, Development, and Implementation while supporting APIs, integrations, agent interoperability, and AI-assisted customer success operations.

Own the full enterprise sales cycle for new higher-education customers, from prospecting and discovery through demos, negotiation, and close. Build an outbound pipeline, sell complex student information systems to executive stakeholders, achieve an approximately $1M annual new-ARR quota, and manage multi-month enterprise deals. Collaborate with marketing and product teams and transition won customers for onboarding.

Leads B2B digital marketing and sales campaigns, account targeting, upsell programs, performance tracking, SEO/AEO/GEO optimization, website content, and conference marketing logistics. The role also coordinates client security documentation and builds AI-enabled marketing workflows. Success requires measurable campaign results, strong organization, initiative, and hands-on execution in a lean environment.