Teams at BILL

Serves as the first contact for inbound prospects, responding across phone, email, chat, text, and web inquiries. Qualifies leads, uncovers business needs, schedules discovery calls and demos for Account Executives, manages high-volume conversations, documents interactions in Salesforce, and explains BILL’s financial automation products. Success is measured by response speed, meeting quality, conversion rates, customer experience, and KPI achievement.

Own and improve BILL’s accounts-payable onboarding features, from discovery through launch and maintenance. Partner with engineering, design, analytics, marketing, sales, and customer success to improve activation, conversion, and early retention. Define product requirements, success metrics, hypotheses, roadmaps, and delivery plans while advocating for customer needs and supporting go-to-market readiness.

Own a portfolio of complex mid-market SaaS accounts, serving as a trusted advisor to drive retention, adoption, and expansion. Lead executive business reviews, develop success and upsell plans, troubleshoot integrations, resolve customer issues, and manage multi-stakeholder relationships independently. Maintain rigorous process discipline, documentation, SLA adherence, and customer engagement workflows while using Salesforce and Gainsight.