Jobs at Blackbaud

Leads Blackbaud’s global renewals and retention strategy across a large multi-product customer base. The role transforms renewal operations, customer engagement, team structures, processes, and systems while owning gross retention, net revenue retention, renewal rates, churn reduction, expansion, and recurring revenue performance. Responsibilities include applying AI and data science, developing segmentation and predictive risk models, managing complex enterprise renewals, shaping packaging and pricing, leading organizational change, and aligning Product, Finance, Legal, Sales, and Customer Success.

The Business Development Representative generates sales opportunities by engaging leads, nurturing relationships, and collaborating with Account Executives to meet quotas and performance goals.

Leads strategic sales pursuits by serving as a trusted technical advisor, building executive relationships, conducting discovery workshops, designing complex solutions, and presenting business value and ROI. Partners with Sales, Marketing, Product Management, Customer Success, and third parties on solution development, account strategy, product enhancements, and business development. Coaches colleagues, documents best practices, and represents the company through presentations and thought leadership. Requires nonprofit industry expertise and experience with Blackbaud or equivalent solutions.

Lead end-to-end enterprise SaaS implementation projects from kickoff through deployment and closure. Manage project plans, schedules, budgets, scope, risks, dependencies, resources, and change requests while coordinating customers, executives, Product, Engineering, Professional Services, Operations, and other stakeholders. Serve as the primary customer contact, facilitate governance and executive reviews, resolve complex delivery challenges, and improve implementation processes through retrospectives, analytics, automation, and AI-enabled tools.

Lead change management for AI-powered tools and workflows: assess impacts, build adoption plans, create training and communications, coach leaders and enablement teams, recruit change champions, track adoption metrics, and share learnings across the Change Management team.

Lead and develop a team of Implementation Consultants and Project Managers to deliver Blackbaud Corporate Impact implementations. Drive project delivery, adoption, go-live outcomes, process improvements, and cross-functional collaboration while leveraging AI and automation to improve operational efficiency and customer success.

Sell Blackbaud fundraising/CRM SaaS to nonprofit and social-impact organizations. Qualify, pursue, and close new accounts; maintain relationships; deliver ROI-driven proposals; manage pipeline, forecasts, and daily activity; meet monthly and quarterly quotas; collaborate cross-functionally and stay current on market trends.

Lead technical direction for Blackbaud's internal AI platform and mentor product owners and engineers. Design and govern agent architectures, evaluate vendor capabilities, set standards and guardrails, run technical office hours, and produce rapid platform recommendations to enable enterprise AI adoption across value streams.

Lead cybersecurity incident response, digital forensics, and threat hunting activities. Analyze security events, investigate root causes, contain and mitigate threats, coordinate cross-functional response efforts, and develop remediation strategies. Conduct forensic analysis of endpoint and network artifacts, volatile memory, malicious files, and scripts while preserving electronic evidence. Enhance detection capabilities using threat intelligence, security frameworks, and industry best practices.

Own and grow a portfolio of high-value nonprofit partners across North America. Drive retention, donation growth, expansion revenue, competitive win-backs, and adoption of JustGiving features and integrations. Build senior-level relationships, identify and close new opportunities, provide data-driven fundraising advice, forecast revenue, communicate market insights, and collaborate with Sales, Product, Marketing, Solutions Engineering, and Operations.

Owns Blackbaud’s Awareness to Revenue value stream, managing its strategy, roadmap, intake, prioritization, taxonomy, governance, and performance metrics. The role coordinates demand, lead qualification, sales, pricing, packaging, and revenue motions while removing bottlenecks and improving conversion. It leads AI-native workflow redesign, establishes human-oversight standards, guides initiatives from proof of concept through deployment, and partners with business, technology, finance, and commercial leaders on portfolio investments, PI planning, and enterprise transformation.

Lead pricing and packaging strategy for AI-enabled SaaS products. Design, model, and test license, usage, outcome, and hybrid pricing constructs; run pilots and A/B tests; define telemetry and entitlement controls; partner with Product, Finance, Legal, and Deal Desk to operationalize pricing and ensure price realization and margin health.

Serve as a trusted FP&A partner for GTM leaders supporting budgeting, forecasting, driver-based modeling, performance analysis, month-end close, scenario modeling, executive reporting, and process automation to inform investment and growth decisions.

The Engineering Manager will lead teams in developing and managing Blackbaud's Data & AI platform, focusing on scalability, security, and cost-efficiency.

The Enterprise Architect for Data & AI will shape the architecture for the SaaS platform, ensuring efficient data practices and responsible AI governance, while collaborating with various teams to align technology with business goals.

Lead TBM product vision and roadmap for ApptioOne and Cloudability. Translate TBM taxonomy into features, prioritize backlog, collaborate with Finance, IT, and engineering, ensure cost allocation accuracy, enable automation/AI, and deliver actionable FinOps insights and governance.

Lead and coach a team of Strategic Account Executives to drive bookings and revenue with enterprise nonprofit clients. Manage complex, consultative sales cycles, account planning, pipeline, forecasting, and deal strategy. Build executive relationships, collaborate cross-functionally, and use data to optimize team performance and go-to-market efforts.

Act as a subject-matter expert for RE NXT and AI capabilities to drive product adoption and customer success. Engage customers with demos, presentations, and enablement content; analyze usage and feedback; partner cross-functionally to shape messaging, adoption strategies, and product roadmap.

Manage U.S. income tax provision, compliance, and reporting (ASC 740); lead tax provision calculations, reconciliations, and variance analysis; coordinate U.S. tax compliance with external providers; research technical tax issues; support audit requests and process improvements using tax technology, automation, analytics, and AI-enabled tools.

Own and resolve advanced Financial Edge NXT customer cases, triage defects and incidents, file defect tickets, mentor and coach peers, create and improve Knowledgebase content, support triage meetings and assist leadership on initiatives to improve support quality and reduce time-to-close for complex issues.