Teams at Blackbaud

Serve as the primary technical contact for enterprise corporate clients using a disbursement service. Own support cases, escalations, client communications, payment and integration issue resolution, testing, sign-off, go-live, service reporting, and executive business review input. Translate transaction events and client reports for internal teams, build runbooks and incident-review processes, and follow banking and compliance procedures for regulated money movement.

Leads strategic partnerships with Microsoft, AWS, cloud distributors, and ecosystem partners. Develops partner strategy, co-sell programs, channel pipeline, revenue plans, enablement, marketing initiatives, and partner operations. Builds executive relationships, manages channel conflicts, tracks performance and forecasts, coordinates partner funding and events, and collaborates with sales, marketing, product, customer success, and regional teams to drive revenue growth.

Leads and transforms Customer Success for nonprofit and arts and cultural organizations. Responsibilities include developing AI-enabled success motions, improving retention and revenue growth, guiding executive customers, managing escalations, building leadership capabilities, and partnering cross-functionally on product and commercial strategy. The role requires strong sector expertise, commercial acumen, forecasting, customer risk management, organizational transformation, and experience using predictive analytics and automation.