Teams at Bloomreach

Manage approximately 20 strategic enterprise accounts, driving retention, renewals, expansion, upsell, and cross-sell growth. Build executive relationships, develop account plans, lead business reviews, monitor account health, and identify risks and opportunities. Collaborate with customer success, partners, product, marketing, and other stakeholders to deliver measurable customer outcomes. Use eCommerce, A/B testing, and conversion data to provide insights and support value-based sales cycles.

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Leads technical strategy for strategic enterprise sales, advising CIOs, CTOs, and enterprise architects on data, AI, MarTech, commerce, cloud, and personalization architectures. Maps customer technology environments, designs integrations, facilitates architecture workshops, supports RFPs and technical evaluations, connects technical decisions to business outcomes, and partners with sales, product, engineering, and customer success teams.