Teams at Calabrio

Leads Americas revenue operations across forecasting, territory and quota design, sales operations, commercial operations, partner operations, reporting, and CRM transformation. Partners with the regional CRO and global operations teams to improve revenue execution, build scalable processes, lead systems integrations, and develop a multi-layer operations organization across regions and time zones.

Analyze sales data, produce pipeline and performance reports, develop dashboards, monitor KPIs, support forecasting, maintain CRM data integrity, and provide insights to sales leadership. Collaborate with marketing, finance, and product teams on lead quality, revenue, commission reporting, and strategic sales planning.

Leads and develops a team of Customer Success Managers responsible for customer adoption, value realization, retention, renewals, and expansion. Owns team operating rhythms, customer health reviews, forecasts, playbook execution, escalation management, and revenue outcomes. Partners with Sales, Product, Marketing, Professional Services, and Support to resolve risks and improve customer value. Uses customer success platforms, dashboards, and health scores to manage performance and drive continuous process improvement.