Jobs at Charlie Health

The Outreach Manager will develop relationships with clinical partners, operationalize market strategies, and lead community meetings to enhance access to mental health services.

The Outreach Manager will develop market strategies, build relationships with referral sources, and identify barriers to care for patients, parents, and providers in mental health treatment.

Manage daily office operations and visitor support; process administrative paperwork (payor/license applications, claims), enter and reconcile data between Salesforce and medical records, maintain patient charts, support admissions and clinical teams, uphold HIPAA/compliance standards, assist IT and People Operations projects, and coordinate training and team events.

The Integrative Group Facilitator leads virtual group therapy sessions, implementing creative and contemplative techniques to support clients with mental health challenges. They work flexibly and collaboratively with clients of all ages, focusing on integrating various therapeutic modalities to enhance healing.

Facilitate therapeutic group sessions via Telehealth, develop treatment curriculum, and engage creatively with clients to enhance mental health recovery.

Lead a team of 10+ Admissions Coordinators to meet admission quotas and KPIs (admission rates, time-to-admission, satisfaction). Hire, train, schedule, and review performance, ensure high contact center service levels, coordinate across teams, develop best practices, and resolve client/family concerns to advance admissions.

The SUD Group Facilitator will provide remote telehealth services, facilitating group therapy for adolescents and young adults, using evidence-based treatment methods to support recovery from mental health and substance use disorders.

The Crisis Supervisor oversees a team providing crisis intervention services, ensuring quality delivery, supporting team members, and collaborating across departments.

Lead telephony strategy and hands-on Five9 administration for a 550+ user contact center. Advise on dialer best practices, configure IVR and routing, tune progressive/preview dialers, maintain Salesforce integrations, build supervisor dashboards, and provide daily telephony support during a Six-month contractor engagement.

Provide part-time, remote facilitation of substance-use-disorder groups using Charlie Health curriculum. Complete onboarding, attend regular supervision and treatment-team meetings, collaborate with therapists and care staff, maintain timely documentation within 24 hours, foster client engagement in telehealth groups, and follow agency policies and confidentiality standards.

The Recruiting Coordinator will provide scheduling and administrative support, ensuring a positive candidate experience while managing the recruitment process using Greenhouse ATS. Responsibilities include process improvement, candidate communication, and reporting.

As a Senior Platform Engineer, you will design, implement, and maintain data models and infrastructure while improving data quality and scalability. You'll collaborate across teams and mentor fellow engineers to enhance data usability and reliability.

Manage biweekly, bimonthly, and off-cycle payroll for employees and contractors across multiple states; oversee UKG Pro payroll and timekeeping, ensure compliance, audit and reconcile payroll data, partner with Finance/People Ops, manage SOPs and a Payroll Specialist.

The Recruiter at Charlie Health will manage the talent acquisition process, develop strategies, source candidates, and build relationships to enhance recruitment efforts.

The Recruiter will develop talent acquisition strategies, source candidates, manage the hiring process, and engage with potential hires to promote Charlie Health's mission and hiring opportunities.

The Group Quality Supervisor oversees ~60 Group Facilitators, ensuring client satisfaction and group effectiveness through management, audits, and performance reviews.

The Corporate Recruiter is responsible for full-cycle recruiting, building high-quality candidate pipelines, and partnering with senior leadership to define hiring strategies at Charlie Health, a mental health services company.

The Group Quality Supervisor manages a team of Group Facilitators, overseeing their performance and ensuring clients have positive experiences in group treatment sessions. Responsibilities include audits, scheduling, team collaboration, data analysis, and training facilitation, all aimed at improving the quality of care delivered by Charlie Health.

Manage virtual IOP caseloads by completing pre-certifications and authorizations, following up on outstanding approvals, collaborating with revenue cycle and admissions, supporting denial management and appeals, training clinical teams on documentation standards, and improving workflows with leadership to optimize utilization and patient length of stay.

The Learning Architect will develop learning materials, create facilitator guides, enhance learner engagement, and optimize content for virtual delivery.