Jobs at Ciena

Leads Ciena’s global government relations and advocacy on national-security, economic-security, telecommunications, cybersecurity, trade, supply-chain, and technology policy. Monitors policy developments, assesses commercial and operational risks, develops company positions, engages governments and regulators, and coordinates cross-functional responses. The role requires translating complex policies into executive recommendations, building coalitions, and influencing legislation and regulations across the United States and international markets.

Supports Sales and Global Partner Organization teams through RFx bids, channel programs, commercial proposals, pricing, P&L analysis, risk assessments, contract approvals, and revenue recognition. Coordinates cross-functional workflows, manages bid registers, ensures governance compliance, supports negotiations, and analyzes commercial trends. Requires strong analytical, organizational, communication, project management, and financial skills while working independently across global teams and tight deadlines.

Supports global trade compliance for imports and exports by classifying products under tariff and export control regulations, determining licensing requirements, preparing export license and CCATS applications, monitoring regulatory changes, assessing compliance risks, maintaining trade data, advising stakeholders, managing external partners, conducting training, and leading trade-related projects.

Manage medium-to-large, complex EF&I connectivity implementation projects from planning through onsite deployment. Own project scope, schedules, financials, margins, quality, resource planning, customer communication, supplier coordination, risk resolution, and status reporting. Collaborate with engineering, operations, field teams, sales, finance, program management, and partners to deliver milestones and customer objectives. Support proposals, process improvement, budgets, and coaching of junior project managers.

Leads global category management, strategic sourcing, supplier relationships, and commercial negotiations for capital equipment and CapEx investments. Develops sourcing strategies, optimizes total cost of ownership, manages supplier performance and risk, supports capital planning, and partners with Engineering, Manufacturing, Operations, Finance, and Legal. Oversees equipment lifecycle optimization, analytics, savings initiatives, preferred supplier strategies, and procurement governance across global operations.

Leads regional services portfolio strategy for global cloud networking accounts. Develops pricing, P&L, margin, risk, and commercial models; shapes opportunities with sales, finance, legal, delivery, and technical stakeholders; supports strategic negotiations; resolves cross-portfolio ownership issues; and converts successful custom approaches into reusable portfolio, pricing, packaging, and roadmap improvements.

Leads the global Services innovation portfolio, including strategy, intake, prioritization, experimentation, governance, funding recommendations, business cases, and commercialization. Directs innovation product managers and cross-functional teams, evaluates market opportunities and financial returns, oversees pilots and customer validation, and transitions successful concepts into established portfolios. Develops executive reporting, manages special projects, builds team capability, and drives evidence-based investment and portfolio decisions.

Owns the global Implementation Services portfolio strategy, roadmap, lifecycle, financial performance, and commercial models. Builds opportunity and portfolio P&Ls, guides pricing and investment decisions, leads new service introductions, develops scalable deployment patterns, and resolves complex cross-functional delivery and margin issues. Partners with Sales, Delivery, Engineering, Finance, Marketing, Legal, Supply Chain, and regional leaders while advising executives and mentoring product line managers.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Designs and executes network equipment test plans, validates Ciena product interoperability, supports optical and Ethernet network implementation, and provides onsite engineering expertise. Responsibilities include equipment commissioning, inventory verification, troubleshooting, performance analysis, customer support, standards development, documentation, and Tier III/IV deployment assistance. The role requires expertise in Ciena platforms, SONET, DWDM, ROADM, Ethernet, IP/MPLS, network management systems, and legacy TDM technologies.

Leads global sales growth for Ciena’s semiconductor and component portfolio within Cloud and AI markets. Develops sales strategies, business plans, and customer relationships across hyperscalers, data centers, OEMs, ODMs, and ecosystem partners. Drives adoption of electro-optic assemblies, modules, and intellectual property while coordinating with product, engineering, marketing, legal, finance, and services teams. Engages executive stakeholders, exceeds sales targets, manages complex sales processes, and reports on direct and indirect opportunities. Approximately 35% travel is required.

Leads customer-facing service delivery projects across the full lifecycle, coordinating scope, schedules, resources, milestones, risks, budgets, and communications. The role manages cross-functional collaboration among customers, engineering, sales, finance, partners, and service delivery teams. It oversees network lifecycle activities including design, deployment, migration, and validation, while ensuring delivery commitments, customer outcomes, and financial objectives are met.