Teams at Ciena

Manage multiple managed-services delivery projects from quote acceptance through service activation and performance reporting. Coordinate customers, partners, suppliers, sales, product, supply-chain, and technical teams while controlling scope, schedules, costs, resources, risks, and service quality. Serve as the customer escalation point, provide executive communications, monitor incidents and SLAs, coordinate field engineers, and drive customer satisfaction. The role requires extensive ICT project-management experience, strong communication and negotiation skills, and willingness to travel.

Lead global M&A, strategic investments, partnerships, and other complex transactions for Ciena’s Legal Department. Responsibilities include legal due diligence, deal structuring, negotiation, transaction execution, closing, post-close integration, venture capital investments, commercial technology transactions, and process improvement using AI. The role partners with the Chief Strategy Office, legal leadership, executives, cross-functional teams, and external counsel.

Leads customer-facing service delivery projects across the full lifecycle, coordinating scope, schedules, resources, milestones, risks, budgets, and communications. The role manages cross-functional collaboration among customers, engineering, sales, finance, partners, and service delivery teams. It oversees network lifecycle activities including design, deployment, migration, and validation, while ensuring delivery commitments, customer outcomes, and financial objectives are met.