Cin7

HQ
Denver, Colorado, USA
276 Total Employees
Year Founded: 2012

What's the Company Culture Like at Cin7?

Cin7 Employee Perspectives

What are some of the growth opportunities available to you and your colleagues? 

At Cin7, we empower our employees to grow their skills and careers. We offer career progression pathways through promotions and open positions and encourage self development and regular learning time. 

We understand that growth isn’t one-size-fits-all, so we tailor opportunities to individual needs, be it attending conferences, earning certifications, engaging in e-learning, webinars or speaker events, getting a mentor or joining a project team. We also provide job-shadowing opportunities that allow our employees to gain insights and experience in different areas of the business, supporting their growth and our succession planning.

Practical experience is most valuable. I’ve grown my skills by exploring industry trends, attending meetups and taking up mentoring opportunities. I then test new ideas and apply what I’ve learned. A supportive culture and a leader who trusts me allow me to always challenge myself and lead change to continuously improve our practices.

 

How does a focus on growth boost morale? 

A focus on growth and fostering a sense of mastery and continuous improvement significantly boosts morale, which enhances productivity and innovation. One of my favorite books is Daniel Pink’s Drive, where he describes mastery — defined as the desire to continually improve at something meaningful — as a crucial element of human motivation. We strive to create an environment that encourages challenging activities and provides psychological safety for employees to take risks and explore new ideas.

Our mentorship program exemplifies this approach. It has received great feedback and is now in its second round, with many new participants and returning mentors and mentees. By promoting a growth mindset and a collaborative, supportive culture, we empower our employees to enhance their skills and inspire one another.

 

From an employee perspective, what advice would you give to employers interested in bolstering their growth opportunities? What are some initiatives that either work well or fall flat?

Initiatives that provide real, hands-on experiences tend to have the most significant impact. I believe in the power of on-the-job assignments and social learning as the most impactful growth tools. Mentoring and people leader networks are excellent for social learning. Setting up projects to allow cross-departmental participation or letting employees explore different roles is super effective. It’s a win-win for both employers and employees, creating effective growth pathways.

My advice is to invest time in truly understanding your talent and what drives them through regular talent reviews and career-development conversations. Build initiatives and development opportunities based on the insights and skills gaps identified.

Creating a culture that encourages employees to leave their comfort zones and lead change is essential. Your career philosophy and promotion principles should underpin this. Continuous learning is the currency of employee growth and satisfaction. By fostering an environment that supports this, employers can cultivate a dynamic and motivated workforce ready to drive the company’s success.

Jana Hofmann
Jana Hofmann, Global Director, People and Culture

Cin7 Employee Reviews

Good customer service starts with a human touch. Hiring the right talent, and providing them with rigorous training, helps us to improve customer centricity. To succeed in customer support at Cin7, a professional must have strong knowledge of the company values and its products and be empowered to go out of their way to fix customer problems.
Shawn
Shawn, Director, Customer Support (Cin7 Omni)
Shawn, Director, Customer Support (Cin7 Omni)

Cin7's Benefits

Established employee awards to honor work and contributions

Quarterly engagement surveys to gauge employee satisfaction

Offers company-sponsored happy hours

Happy hours are held monthly on Fridays. Drinks, pizza, snacks & fun are all on the menu. In 2020 Covid has given us more opportunity & need for virtual social interaction too & happens weekly.

Offers company-sponsored outings

Cin7 hosts a great Christmas party and typically has a number of other company outings each year - boat trips if you are in NZ.. There's weekly football, fun-runs, fitness challenges too

Offers wellness programs

Wellness resources offered through Trinet

Partners with nonprofits

Cin7 regularly fundraises for charities. In 2020 this included, Breast Cancer, Mental Health, Chronic pain awareness, Anti bullying, Starship Children's hospital, Movember, and Chained dog rescue.

Provides opportunities to volunteer in the local community

Cin7 participates in local volunteer activities such as Food bank of the Rockies. We also have volunteer days with our customers (2 per year)

Implements team-based strategic planning

Open office floor plan to encourage communication and collaboration

Uses an OKR operational model to clearly define goals and priorities

Utilizes an open door policy that encourages accessibility

Offers a remote work program

Cin7 offers flexible start and finish times each day. We also offer one day working from home each week for all employees.

Utilizes a flexible work schedule

Cin7 offers flexible start and finish times each day. We also offer one day working from home each week for all employees.

Utilizes a hybrid work model