Jobs at Citizens

Lead end-to-end equity research publishing: editorial review, supervisory oversight, production, distribution, and regulatory compliance. Manage publishing systems and workflows, ensure FINRA adherence, partner with stakeholders, and build and coach a high-performing publishing team focused on quality, accuracy, timeliness, and continuous improvement.

Develop and maintain balance sheet forecasting models and related analytics. Perform data mining, segmentation, and statistical testing; monitor model performance and propose recalibration or redevelopment. Analyze mortgage/MSR prepayment, deposit and interest-rate behavior. Collaborate with Model Risk, Market Risk, and Treasury for validations, CCAR/DFAST, and balance sheet optimization using QRM and BlackRock Aladdin.

Embed with branch teams to observe operations and customer interactions, identify friction, and design practical end-to-end customer and colleague experiences. Translate insights into usable journeys, playbooks, service models, and interaction frameworks. Partner with operating model, technology, talent enablement, and change teams to pilot, validate, and scale designs that improve performance, adoption, and outcomes while balancing operational and regulatory realities.

The Senior Digital Content Management Partner develops and executes integrated content strategies, partners with teams for campaign execution, and ensures content is compliant and optimized across channels.

Execute control monitoring and testing across complex business lines, deliver automated key control indicators, assess control effectiveness, investigate control failures with First Line Risk, maintain regulatory knowledge, report testing progress and control opinions, and assist in training Monitoring and Testing colleagues.

Lead end-to-end governance and operational oversight of the GCC Operate Phase, driving operating model consistency, vendor and stakeholder management, SLA/KPI delivery, continuous improvement, and resource/financial optimization across global shared services.

The Mortgage Market Manager is responsible for managing a sales team, developing client relationships, and achieving mortgage sales goals. This role involves recruiting sales staff, advising customers on loan options, and maintaining compliance with regulations.

The Innovation Lab Architect will design and manage innovation lab environments for testing new technologies, ensuring security and compliance while accelerating innovation within the bank.

The CSI Regional Control Officer oversees Registered Reps, ensuring compliance with regulations through supervision, audits, and risk management. They collaborate with stakeholders to align control objectives with business goals.

The Wealth Advisor develops tailored financial plans for clients, enhances partnerships for client introductions, and manages relationships in a collaborative environment, focusing on wealth management services.

Wealth Advisors at Citizens help clients achieve financial goals through tailored wealth management strategies, proactive outreach, and relationship building with partners.

The Principal Data Engineer will lead the design of data frameworks, mentor teams, implement MDM solutions, and ensure data quality across environments.

The CSI Regional Control Officer oversees Registered Representatives, ensures compliance with regulations, conducts audits, manages risks, and collaborates with stakeholders.

The Call Monitoring Manager leads the call monitoring program, ensuring quality assessments of customer interactions, coaching staff, and promoting accountability and improvement processes within a regulated environment.

The Virtual Wealth Advisor identifies and sells investment and insurance products to clients, providing personalized financial strategies and maintaining compliance with regulatory requirements.

The Senior Data Engineer will design and implement data processing pipelines using Java and Spark, optimize performance, and mentor junior engineers while ensuring compliance with data governance standards.

Wealth Advisors assist clients in achieving financial goals by creating personalized financial plans and enhancing client relationships. Responsibilities include outreach, developing wealth management practices, and collaborating with business partners.

The Growth Strategist for Credit Card develops and leads marketing strategies to enhance brand equity and achieve business goals, while managing budgets and cross-functional teams to execute comprehensive marketing plans.

The Senior Technology Risk Analyst leads IT risk management, oversees control testing, mentors analysts, and ensures compliance with industry standards and frameworks.

Senior Project Manager leading cross-functional agile delivery for Commercial Banking digital and data initiatives. Drive project planning, dependency coordination, release execution, status reporting, and stakeholder alignment for solutions including automation, AI/ML, APIs, and data analytics. Support business case development, POCs/pilots, roadmap sequencing, and organizational change management while operating in a matrix environment to ensure timely delivery and adoption.