Teams at ClassPass

Manage corporate client relationships for ClassPass, serving as a trusted advisor focused on retention, employee adoption, engagement, and account growth. Responsibilities include conducting client check-ins, identifying upsell opportunities, analyzing engagement metrics, delivering presentations, organizing promotional activities, resolving support issues, and supporting onboarding. The role requires cross-functional collaboration, strong communication, relationship management, data analysis, and CRM proficiency.

Supports high-impact marketplace programs from concept through launch and scaling. Designs beta tests, translates business goals into roadmaps, manages timelines and trade-offs, facilitates decisions in ambiguous environments, and coordinates strategy across data science, sales, marketing, product, revenue operations, and business leadership. Uses data analysis, experimentation, and AI tools to drive measurable business outcomes.

Conduct outbound calls and emails to prospective corporate clients, build sales opportunities in Salesforce or similar CRM tools, grow the pipeline, create compelling outreach, support the sales process, share prospecting strategies, and meet monthly sales goals and daily performance metrics.