Teams at Cloudbeds

Lead a remote customer onboarding team serving SMB hospitality clients. Responsibilities include coaching and developing onboarding coaches, improving onboarding processes through AI and modern tools, managing customer portfolios and retention goals, resolving escalations, partnering with Sales, Product, and Support, tracking success metrics, supporting adoption, demonstrating ROI, and identifying upsell opportunities.

Design and implement PHP backend features, APIs, integrations, and data models for a high-volume booking platform. Own service performance, scalability, reliability, and testing while helping migrate the platform to microservices and event-driven architecture. Lead technical decisions, refactor systems, document solutions, collaborate cross-functionally, mentor engineers, and promote engineering best practices. The role is remote and supports globally distributed teams.

Lead global brand partnerships and enterprise sales for Cloudbeds, closing long-cycle, multi-million-dollar hospitality deals, driving pilots to enterprise rollouts, managing a growing team, representing the company at events, and partnering with execs across Product, Ops, and Commercial to ensure successful delivery.