Teams at Cloudinary

Lead Cloudinary's global follow-the-sun support organization, owning strategy, operations, metrics, and AI-driven transformation to improve customer satisfaction, scalability, and product outcomes while partnering cross-functionally.

Serve as primary technical contact for enterprise customers to drive adoption of Cloudinary's image, video and DAM solutions. Manage post-sales lifecycle, monitor usage and health metrics, run business reviews and success plans, support renewals and expansions, escalate and coordinate issue resolution, and relay customer feedback to Product and Engineering.

Own and grow a portfolio of strategic enterprise customers to drive retention, expansion, and revenue growth. Build and execute account plans, collaborate with Sales Development, Customer Success, and Marketing to generate leads, maintain accurate pipeline and forecasts, perform product demonstrations, close contracts, and consistently exceed revenue targets. Some travel required.